What are the responsibilities and job description for the Workplace Experience Manager position at Zocdoc?
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200 specialties and 12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission
Zocdoc’s most important asset is our people. As a Workplace Experience Manager, you’ll play a key role within our Workplace Team, which is responsible for solving problems and helping create a wonderful place to work. A successful candidate in this role is hyper-organized and a self-starter who’s motivated by creating a strong and productive team culture! Are you ready to help us continue to build upon our vibrant office culture through collaboration, teamwork, and inspired problem-solving?
Join Zocdoc as our Workplace Experience Manager!
You’ll enjoy this role if you are…
NYC Base Salary Range
$90,000—$120,000 USD
About Us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Job Applicant Privacy Notice
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200 specialties and 12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission
Zocdoc’s most important asset is our people. As a Workplace Experience Manager, you’ll play a key role within our Workplace Team, which is responsible for solving problems and helping create a wonderful place to work. A successful candidate in this role is hyper-organized and a self-starter who’s motivated by creating a strong and productive team culture! Are you ready to help us continue to build upon our vibrant office culture through collaboration, teamwork, and inspired problem-solving?
Join Zocdoc as our Workplace Experience Manager!
You’ll enjoy this role if you are…
- Autonomous, urgent, and creative
- Highly organized and attentive to detail
- Passionate about creating a welcoming and efficient office environment that supports employee productivity and well-being
- Motivated to track metrics, analyze data, and implement improvements to enhance the overall workplace experience
- Someone who thrives in a fast-paced, dynamic environment where you have to juggle multiple priorities and adapt to ever-changing needs
- Customer service focused - you view your role as an opportunity to create a more productive and fulfilling work environment
- Serious about your work, but not about yourself
- Coaching and leading a team of workplace experience professionals, establishing a culture of service excellence, accountability, and proactive support for employees and visitors
- Implementing and refining structured processes, ensuring that they are scalable, efficient, and adaptable
- Establishing and monitoring KPIs and SLAs to assess workplace support, employee experience, and operational efficiency, aiming for continuous improvement.
- Collaborating with cross-functional partners (HR, Recruiting, IT, Finance) to align workplace services, ensuring consistent, smooth experiences for employees
- Supporting office budget management and cost-saving initiatives, maximizing resources while maintaining the quality of employee experience
- Working alongside our office coordinator by welcoming guests, clients, and candidates, connecting them to the people or resources they’re seeking
- Giving friendly, top-notch office assistance to all Zocdoc’rs
- Establishing evaluation criteria for our office amenities (free lunch, snacks, drinks, etc.) to ensure they are valued by employees and contribute to increased in-office presence and productivity
- Handling all office logistics, including facility maintenance (HVAC), supplies, shipping/receiving (up to 40 lbs), and vendor management
- Supporting other office services, such as assisting with in-office meetings, events, and basic facilities-related requests
- Triaging our internal email and ticketing system
- Assisting with new hire onboarding & orientation logistics
- Meaningful (5 years) experience in office operations management, with at least 3 years in a supervisory role where you hired, trained, and built scalable processes that support employee needs
- Strong organizational skills. The office has complex needs, so multitasking and problem-solving abilities are essential
- Excellent customer service skills
- A data driven and analytical mindset - you like numbers to support your decision making
- Strong tech skills; you will need to operate on different technology platforms throughout the day (Google Suite, Slack, internal ticketing and messaging system (Jira), online ordering system).
- Demonstrated admin, coordinator, or equivalent experience (preferred)
- Strong written and verbal communication skills
- Passion for delivering high-quality, service-driven support. You build structured, effective systems for office processes
- A consultative and confident approach in leading and developing your team. You provide direction while empowering your team to anticipate employees’ expectations
- A fundamental understanding of resource management and budgeting. You’re skilled at balancing costs and service quality
- The mentality of an entrepreneur/owner and a strong bias to action. You’re proactive in solving challenges and ensuring all processes meet the highest standards
- Superb communication skills! You value transparency and know how to keep stakeholders informed and supported
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
- Ability to lift and carry up to 40 pounds as needed for supply inventory, shipping/receiving, and office logistics
- Spanish speaking a plus
- 100% paid employee health benefit options
- Employer-funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Parental leave
- Cell Phone reimbursement
- Commuter Benefits
- Catered lunch every day along with snacks (when back in the office)
- Convenient Soho location
NYC Base Salary Range
$90,000—$120,000 USD
About Us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Job Applicant Privacy Notice
Salary : $90,000 - $120,000
