Community Engagement Specialist

Community Engagement Specialist

at Zócalo Health

Remote in the California Bay Area with extensive regional travel

Compensation: $27-$28 per hour

About Us 

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

Role Description 

The Community Engagement Specialist serves as a frontline ambassador for our organization, connecting directly with individuals in the community to raise awareness about our services and enroll eligible patients into care. This role is highly active in the field—attending events, visiting community spaces, canvassing neighborhoods, and engaging with local residents to ensure those in need have access to our care programs. The ideal candidate is passionate about serving the community, comfortable working in a variety of outreach settings, and skilled at building trust quickly.

This position will report to the Community Engagement Manager

The Community Engagement Specialist will contribute in the following ways:

• Engage directly with community members to educate them on our programs and services.
• Conduct outreach at events, local gathering spots, and through door-to-door or neighborhood canvassing.
• Identify individuals who may benefit from our services and guide them through initial intake and enrollment steps.
• Represent the organization with professionalism and cultural humility in all community interactions.
• Distribute flyers, outreach materials, and other resources to increase visibility in target areas.
• Capture and log outreach activities, interactions, and outcomes accurately in internal systems.
• Report on trends, barriers, and opportunities observed in the field to help inform broader outreach strategy.
• Collaborate with team members and other departments to ensure warm handoffs and continuity of care.

Qualifications

• 1 year of experience in community outreach, canvassing, public health, or a customer-facing role.
• Strong interpersonal skills and the ability to quickly build rapport with diverse populations.
• Passion for community service, public health, or social impact work.
• Comfort working in the field, including in non-traditional hours or settings (e.g., weekends, outdoor events).
• Organized, reliable, and self-motivated.
• Bilingual English-Spanish. 
• Familiarity with the local community and its needs.

What you can expect from Zócalo Health

• Equity compensation package
• Comprehensive benefits including medical, dental, and vision 
• 401k
• Generous PTO policy (up to 15 days per year for FT employees)
• $1,000 home office stipend
• We provide the equipment needed for this role.
• Opportunity for rapid career progression with plenty of room for personal growth.

You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.