Multifamily Systems Manager

ZOCALO PURPOSE STATEMENT

CREATING CONNECTED COMMUNITIES

Zocalo Community Development is a next-generation real estate company, joining social purpose with profitability that creates sustainable projects aligned with key demographic, market, and environmental trends.

ZOCALO VISION

Zocalo will be known nationally as an industry leader, redefining the real estate development field with an equal drive to social impact and financial success. The Zocalo brand will stand for innovation, integrity, and stewardship, evidenced by our dedication to community engagement, leadership in creating sustainable and better communities, and achievement in both profit and community-benefit goals.

Zocalo will harness the power of systems thinking in our strategy and programming, integrating planning, development, construction, and management to create places of enduring economic value, of social connection and exemplary environmental standards.

Zocalo will demonstrate operational excellence, executing complicated, intentional projects on-time and on-budget, delivering on our partners’ financial expectations, and attracting a growing network of investor partners who share our purpose and values. Zocalo will be employee-owned, creating a culture of collaboration and the ability to recruit top, national talent.

POSITION SUMMARY

The Multifamily Systems Manager leads software administration and supports Zocalo Community Development, with primary responsibility for RealPage OneSite and the business applications used by onsite and corporate teams. This role ensures responsive support and effective system utilization across our multifamily communities.

The Multifamily Systems Manager is responsible for new technology deployment, software support for all applications, and new device deployment. This includes RealPage (OneSite) administration, application configuration, integrations, help desk support, software implementations, new-hire RealPage training, and annual property systems audits. Related applications include Knock, LOFT, Yardi Voyager, Sage 100 and Sage Paperless, FreshDesk Ticketing and other company-supported systems.

The Multifamily Systems Manager is expected to conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Software Administration & Support: (90%)

o Implement, administrate, and support all software applications and tools for company employees

o Assist with the setup, launch, and day-to-day Help Desk support of software applications. This includes Real Page (OneSite), Blue Moon, Yardi Voyager, Sage and Sage Paperless, Corpay, DocuSign, and FreshDesk

o Track and complete end-user questions and concerns through the company’s help desk system (FreshDesk)

o Administer RealPage OneSite user accounts, roles, permissions, configurations, and system integrations; troubleshoot issues with RealPage and related vendors

o Partner with Learning & Development and Property Operations to provide RealPage onboarding training for new hires and refresher training for onsite teams

o Conduct and document annual RealPage/property systems audits for each community, reviewing configurations, user access, and operational workflows; coordinate corrective action and follow-up annually

o Coordinate enhancement/customization of the management software and reporting

o Monitor property management system configurations, implementation, updates, and compliance with company procedures

o Execute project plans within appropriate timelines and budgetary constraints

o Provide ad hoc reporting as needed to other departments

o Perform additional duties or tasks assigned by the VP of People & Brand Experience and or the Chief Operating Officer

General Information Technology Oversight & Support: (10%)

o Manage corporate VoIP telephone system, and other applications and services

o Assist in implementation of programs and projects that support the company’s vision and enhances the knowledge and skills of the organization’s employees

o Act as a point of escalation for team members, including escalation of critical incidents

o Develop and update the company policy and procedures as it relates to the management software

o Collaborate department heads to budget, procure and deploy new technology related to company growth and new hires in tandem with contracted MSP as applicable

o Manage software licensing, support renewal contracts and budget for applications use for services such as Real Page (OneSite), Yardi Voyager, Rent Café, GoDaddy, Site Manager, Sage and Sage Paperless, DocuSign, Adobe, and Blue Moon

CORE COMPETENCIES

· Hands-on RealPage OneSite system administration experience required, including user access, permissions, configuration, troubleshooting, and support across multifamily communities. Super User experience a plus

· Proficient in communicating technical information to non-technical audiences

· Ability to train and coach onsite associates on RealPage workflows and translate system issues into clear, actionable guidance

· Advanced understanding of Microsoft Office suite function and management at scale, including Office365 (Word, Excel, Outlook, Teams) licensing, configuration management

ADDITIONAL REQUIREMENTS

· Ability to meet deadlines.

· High energy, highly organized, able to multi-task, make schedules, document events. Ability to develop systems and procedures for managing projects and improving efficiency and quality.

· Team player, even tempered, tactful, and appropriately assertive. Informs

others of plans, and actions, and follows through on commitments. Supportive of the company purpose and the goals of the project.

· Highly creative with the ability to support the properties with assistance on systems and training needs.

· Have a genuine interest and passion for people and team development.

· Ability to manage the timeline and budgets as predetermined by senior management

EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each major responsibility satisfactorily. The requirements listed below are representative of the skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· HS diploma or equivalent.

· Experience with and working knowledge of multifamily property management operations and the software workflows used by onsite teams

· Advanced knowledge and experience managing a help desk environment including managing multiple user tickets, escalation of high-priority tickets and managing overall customer satisfaction

· Experience coordinating end-user technology issues with a managed service provider (MSP) and appropriate vendors.

· Knowledge of enterprise video conferencing specifically based on Microsoft Teams, including conference room technology and BYOD presentation systems

· Experience with basic device trouble shooting

· Understanding of IT Security and compliance principles and best practices

MENTAL & PHYSICAL REQUIREMENTS, WORK ENVIRONMENT

Mental Requirements

Must be inner-directed. Must be adaptable and able to react favorably in stressful and potentially confrontational situations, becoming a leader in and out of the organization. Must be able to receive direction from colleagues as well as be able to communicate well and give clear, consistent instruction to others. Must be able to adapt to novel and varied situations daily.

Physical Requirements

Manual dexterity, ability to lift up to 25 pounds, ability to reach and bend using 2-step stool while safely lifting and lowering boxes. Ability to travel to and from meetings, training sessions or other business-related events.

Work Environment

This position is a full-time and primarily involves work in an office or at an apartment community. This position may, from time to time, include work outside of the office at meetings or presentations. There may be periods of extended work hours including, though limited, evenings and weekends

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• IT support: 3 years (Preferred)
• Microsoft Office: 3 years (Preferred)
• RealPage: 3 years (Preferred)

Work Location: In person

Salary : $75,000 - $85,000