What are the responsibilities and job description for the Systems Engineer III position at Zobility?
Smartsheet Platform Administration
- Serve as the primary Smartsheet System Administrator, managing user licenses, security settings, access controls, support tickets, and governance
- Monitor platform performance, manage integrations (e.g., Jira, and other third-party apps), and ensure data integrity.
- Establish and enforce best practices, naming conventions, and governance standards for sheets, reports, and workspaces.
- Stay current on new Smartsheet features, releases, and capabilities, and drive adoption.
- Leverage Smartsheet Control Center to standardize project/program creation, structure, and reporting—particularly around Portfolio Epic/Value Stream and Execution/Project Blueprints.
- Gather stakeholder requirements and translate business needs into scalable Smartsheet solutions (sheets, forms, reports, workflows, dashboards).
- Manage the full lifecycle of Smartsheet solutions—from design and pilot to deployment, maintenance, and continuous improvement.
Dashboard & Reporting
- Design and maintain executive, portfolio, program, and project-level dashboards that provide real-time portfolio visibility.
- Create complex reports and formulas to consolidate and analyze data from multiple sources.
- Align reporting and dashboards with key performance indicators (KPIs) and strategic objectives to support informed decision-making.
Lean Portfolio Management & Agile Enablement
- Support Lean Portfolio Management processes including strategic alignment, demand/resource management, and portfolio prioritization.
- Partner with PMO/LPM teams to optimize processes and leverage Smartsheet capabilities for efficiency and predictability.
Training and Support
- Develop and deliver user training, documentation, and best practice guides for varying user levels.
- Provide advanced troubleshooting and support for Smartsheet automations, workflows, and formulas.
Required Skills & Experience
- 4–6 years of experience as a Smartsheet Administrator, Solution Architect, or similar role.
- Deep technical expertise in Smartsheet, including Control Center and Blueprint management.
- Proven ability to build complex, data-driven dashboards and reports for executive and portfolio use.
- Hands-on experience with Smartsheet premium apps/integrations such as Data Shuttle, Dynamic View, Jira Connector (highly desirable).
- Excellent communication and presentation skills with the ability to explain technical concepts to non-technical stakeholders.
Preferred Qualifications
- Smartsheet Certified User, Product Certified, or Certified Consultant.
- Familiarity with other SaaS tools Management (e.g., Docusign, Figma) a huge plus.
- Experience supporting enterprise or large-scale environments is strongly preferred.