What are the responsibilities and job description for the Customer Account Specialist position at Zobility?
Responsibilities:
- Should be a proactive team player with sharp attention to detail and analytical skills, taking initiative to address and resolve issues.
- High level of computer transactions daily, administering 200 orders at any given time
- Proven ability to maintain accuracy in a dynamic environment
- Customer interaction management, both internal and external
- Administering commercial and/or military repair orders; included by not limited to acknowledging, quoting, exchanging, and invoicing customer orders
- Managing, interpreting, and executing customer contractual requirements
- Effectively processing orders to maintain customer service levels and proactively mitigate on-time delivery risk and financial penalties
- Determining validity and disposition of warranty claims
- Adhering to Global Trade compliance regulations
Preferred:
- SAP proficient
- MRO Customer Account Management
- US Government Repair Contract Administration
- FAR's and DFAR's
- CAV
- PIEE
Education:
- Bachelors