What are the responsibilities and job description for the After Sales Field Technician position at ZM Trucks?
About ZO Motors North America LLC
ZM Trucks is a trusted leader in commercial vehicles, specializing in durable and high-performance trucks for a wide range of industries. We design and manufacture vehicles that excel in both reliability and fuel efficiency, offering solutions for cargo transport, construction, logistics, and more.
Focused on innovation and customer satisfaction, we provide not only top-quality trucks but also exceptional after-sales support to keep fleets running smoothly. With a commitment to performance, safety, and efficiency, ZM Trucks is dedicated to driving success for businesses worldwide.
About the role
As a ZM Field Technician, you become a vital part of our global team. At ZM Trucks, you'll collaborate with some of the most brilliant technicians and engineers globally, engaging in innovative technology.
We are committed to supporting your professional growth through a combination of training programs and on the job experience. We are seeking candidates who are committed to delivering top-quality work, offering exceptional customer service, and actively contributing to our mission.
What you'll do
- Support the local sales team(s) regarding upfit questions/solutions from distribution partners, customers and local upfitters.
- Execute both basic and advanced diagnostic and repair work on all ZM products as needed.
- Collaborate with ZM team members to maximize repair efficiency and ensure exceptional product delivery.
- Operate a variety of high-quality hand, power, and shop tools.
- Utilize a company provided laptop for diagnostics and online training.
- Accurately document repairs and inspect and maintain equipment.
- Provide direct feedback to ZM’s engineering team to continuously enhance repair procedures and products.
- Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment.
Qualifications
- Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities to meet deadlines.
- Must have five plus years of mechanical experience and EV experience.
- Excellent communication and customer relations skills.
- Evidence of a "safety first" attitude.
- Ability to travel as needed up to 75% of the time.
- Excellent communication skills.
- Proficiency in fundamental computer skills, including web browsing and standard applications such as Excel and Word.
- Valid driver's license required.
This position offers an exciting opportunity to be part of a growing industry with the potential for competitive earnings and professional development. Join our team and help us drive success in the commercial electric vehicle market!