Division Vice President, Operations

Division Vice President, Operations Job Plano, TX Why You'll Love This Job At ZIPS Car Wash, we exist to deliver more than clean cars — we create energizing experiences for our customers and growth opportunities for our people. We believe strong culture drives strong performance. The Division Vice President, Operations (DVP) is a senior operational leader responsible for driving consistent, profitable growth across a multi-region portfolio of ZIPS Car Wash locations. As a member of the extended senior leadership team, the DVP owns end-to-end field operations, ensuring exceptional customer experiences, strong financial performance, and disciplined execution of brand-aligned operations at scale. This role requires a leader who can set direction, operationalize strategy, and multiply impact through their teams. The DVP is a leader of leaders, providing clarity, building their capacity, and ensuring consistency and accountability. The ideal DVP is: A people-first leader who develops others. A decisive operator who owns outcomes. A systems thinker who scales consistently. A culture carrier who embodies our values: Be Good, Inspire Others, and Go Beyond. RESPONSIBILITIES Strategic and Operational Leadership Translate company strategy and operational priorities into clear, executable plans across the division Partner with the COO and cross-functional leaders to evolve operating models, systems, and standards Ensure consistent execution of ZIPS brand standards across all sites in the division Financial and Business Performance Own divisional P&L performance, driving profitable revenue growth through disciplined expense management and top-line execution Use data and insights to proactively identify trends, risks, and opportunities Balance growth initiatives with operational stability and asset protection Customer and Member Growth Champion member satisfaction, retention, and lifetime value Ensure sales protocols and service behaviors are consistently executed with integrity Drive throughput, speed, and convenience without compromising safety or quality People and Culture Leadership Build a high-performing, values-aligned leadership bench across director-, district-, and site-level management teams Coach, develop, and retain top talent with clear succession pipelines Foster a culture of accountability, respect, and continuous improvement Operational Excellence and Maintenance Ensure sites operate safely, efficiently, and reliably through strong preventative maintenance discipline Minimize downtime and operational variability through standardization and cultivation of best practices Partner with Facilities and Operations Excellence teams to address training opportunities Continuous Improvement and Scaling Identify, pilot, and scale best practices across the division Keep up to date with industry trends, competitor dynamics, and evolving customer expectations Lead change effectively in a fast-growing, dynamic environment MINIMUM QUALIFICATIONS 5+ years of senior multi-unit operations leadership experience in a consumer-facing environment 1+ years of car wash multi-unit experience preferred Bachelor’s degree in business, marketing, finance, or a related field, or equivalent experience Able to travel to markets (every other week) Able to work around loud equipment Able to work outdoors in all weather conditions Able to walk, stand for long periods of time, reach, stretch, squat, and lift up to 20 pounds REQUIRED SKILLS AND ABILITIES Proven success leading large, geographically dispersed teams Strategic mindset coupled with a servant leadership approach to empowering people Strong financial acumen and full P&L ownership experience with the ability to turn data-driven insight into action Business-owner mentality and a commitment to meeting or exceeding budgeted targets Attentive to the many small details that help shape the customer’s experience Exceptional sales and customer service skills Exceptional organization and time management skills with the ability to delegate and hold others accountable Excellent written and verbal communication skills Love of teaching and helping people reach their full potential Knowledge of the car wash industry, including competitors, equipment, and chemistry Proficiency with Microsoft Office Able to accept feedback and use it to improve performance