What are the responsibilities and job description for the Lead Customer Service Advisor position at Zips Car Wash LLC?
Company Description ZIPS Car Wash, headquartered in Plano, Texas, is one of the largest privately held car wash operators in the United States, with more than 180 locations across 19 states and over 20 years of experience. The company delivers high-quality express tunnel car washes and offers both single wash options and ZIPS Unlimited® monthly plans to accommodate different budgets. Its family of brands includes ZIPS Car Wash locations, Jet Brite Car Wash in Chicago, and Rocket Express Car Wash in Idaho and Utah. ZIPS uses the latest technology to provide a clean, dry, and shiny vehicle while focusing on exceptional customer experiences and convenient app-based rewards. The company is also committed to community impact, supporting organizations such as Folds of Honor and local groups serving military families, first responders, teachers, nurses, and food banks.
Role Description The Lead Customer Service Advisor is a part-time, on-site role located in Boynton Beach, FL. This role is responsible for leading by example in delivering outstanding customer service, greeting customers, explaining wash options, and assisting with the selection of wash packages or membership plans. The Lead Customer Service Advisor will handle customer inquiries and concerns in person and by phone, maintain a friendly and professional presence on the lot, and ensure that customers move efficiently through the wash process. This position will help train and mentor team members on customer service standards and daily procedures, support point-of-sale transactions, and handle cash or electronic payments accurately. The role also includes monitoring site cleanliness and safety, reporting equipment or operational issues, and collaborating with the site management team to maintain a positive, service-focused environment.
Qualifications
- Strong customer-focused service and customer satisfaction skills, with a commitment to creating positive experiences for every guest.
- Professional customer support and customer service abilities, including handling questions, resolving concerns, and providing clear information about products and services.
- Clear and courteous telephone manner for managing inbound and outbound calls related to memberships, promotions, and customer inquiries.
- Previous experience in a customer-facing role, ideally in retail, hospitality, or service industries; prior leadership or shift lead experience is a plus.
- Ability to work on-site in varying weather conditions, stand for extended periods, and perform light physical tasks as needed.
- Reliable, punctual, and comfortable working a part-time, variable schedule, including weekends and holidays as required.
- Strong communication and teamwork skills, with the ability to coach and support peers in delivering consistent service.
- High school diploma or equivalent preferred; valid driver’s license and safe driving record may be required.