What are the responsibilities and job description for the Lead Customer Service Advisor position at Zips Car Wash LLC?
Company Description
ZIPS Car Wash, headquartered in Plano, Texas, is the largest privately held car wash operator in the United States, with over 230 locations across 23 states. ZIPS has 20 years of experience in the car wash industry and provides high-quality express tunnel car washes. Customers can choose between single wash purchases or ZIPS Unlimited™ monthly plans. The company uses the latest technology to ensure a clean, dry, and shiny vehicle, delivering exceptional customer experiences daily. ZIPS is committed to positively impacting communities through local military non-profit organizations, including Folds of Honor.
Role Description
This is a part-time, on-site role for a Lead Customer Service Advisor located in Boynton Beach, FL. The Lead Customer Service Advisor will be responsible for managing daily customer interactions, ensuring customer satisfaction, maintaining high telephone manner, and providing top-notch customer support. The individual will lead customer service initiatives, train new team members, and support the team in achieving service excellence.
Qualifications
- Customer-focused Service and Customer Satisfaction skills
- Excellent Telephone Manner and Customer Support skills
- Customer Service experience
- Strong communication and interpersonal skills
- Leadership and team management abilities
- Previous experience in a customer service role is a plus
- High school diploma or equivalent; additional qualifications in customer service or related fields are preferred
- Flexible availability, including weekends and holidays
