What are the responsibilities and job description for the Senior Manager, Field Operations position at Ziply Fiber?
Job Description
Position Title: Senior Manager, Field Operations
Base Salary: $71,250 to $118,750 annually DOE
Bonus: Target annual bonus
Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental
leave, quarterly performance bonus, training, career growth and education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the
fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet
companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team
members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and we
support our employees to implement solutions that elevate the experiences of our customers and coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers – and each
other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary
A Senior Manager, Field Operations will provide leadership to Local Managers who oversee a workforce within an
assigned geographic area of either field, central office equipment technicians, central office installers or special
service technicians who install and maintain some combination of: residential and business lines, OSP cable
facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission
equipment and digital loop carrier equipment. Emphasis on leadership development, performance management
and cross-functional collaboration insuring improvement in processes and delivery of great service.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not
intended to reflect all duties performed.
Strategic Leadership & Advisory
Operational Oversight & Process Improvement
Workforce Development & Accountability
Other Duties
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to enable
Individuals With Disabilities To Perform The Essential Functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping,
sitting, walking, or standing for prolonged periods of time. Specific vision abilities required by the job include close
vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role
involves driving up to 25% of the time within a specific region or territory and requires the ability to safely perform
all functions of operating a motor vehicle.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race,
color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of
a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a
pre-employment drug screening.
Ziply Fiber is a drug free workplace.
Position Title: Senior Manager, Field Operations
Base Salary: $71,250 to $118,750 annually DOE
Bonus: Target annual bonus
Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental
leave, quarterly performance bonus, training, career growth and education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the
fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet
companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team
members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and we
support our employees to implement solutions that elevate the experiences of our customers and coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers – and each
other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary
A Senior Manager, Field Operations will provide leadership to Local Managers who oversee a workforce within an
assigned geographic area of either field, central office equipment technicians, central office installers or special
service technicians who install and maintain some combination of: residential and business lines, OSP cable
facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission
equipment and digital loop carrier equipment. Emphasis on leadership development, performance management
and cross-functional collaboration insuring improvement in processes and delivery of great service.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not
intended to reflect all duties performed.
Strategic Leadership & Advisory
- Serve as a senior advisor to the Vice President and Director of Field Operations.
- Represent the Company and communicates Company vision and direction through active
- Have thorough understanding of the local competition (products, promotions, business/sales &
Operational Oversight & Process Improvement
- Oversee and manage field operations and projects within a designated area.
- Create and implement processes that improve efficiency, consistency and documentation of field
- Collaborate with other parts of the company and provide feedback to improve on processes to be
Workforce Development & Accountability
- Instill a sense of pride and ownership in the workforce.
- Hold managers, employees, and other departments accountable to meet customer needs.
- Provide feedback and direction to ensure employee development, engagement, and business
Other Duties
- Performs other duties as required to support the business and evolving organization.
- High school diploma or GED.
- Minimum of seven (7) years Telecom industry experience.
- Minimum of five (5) years Field Operations Management experience.
- Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to
- Advanced knowledge of engineering, plant service center, outside plant and central office functions,
- Advanced understanding of electronics, electrical circuitry, network installation, maintenance and testing
- Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
- Must complete a pre-employment drug screening.
- BA/BS in Telecommunications, Operations Management or Business Administration preferred.
- Successful completion/certification in related technical fields or vendor equipment desired.
- Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
- Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
- Strong verbal and written communication, attention to detail, and organizational skills.
- Ability to work within critical deadlines.
- Ability to adjust to rapidly changing priorities and schedules.
- Ability to provide excellent customer service.
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to enable
Individuals With Disabilities To Perform The Essential Functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping,
sitting, walking, or standing for prolonged periods of time. Specific vision abilities required by the job include close
vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role
involves driving up to 25% of the time within a specific region or territory and requires the ability to safely perform
all functions of operating a motor vehicle.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race,
color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of
a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a
pre-employment drug screening.
Ziply Fiber is a drug free workplace.
Salary : $71,250 - $118,750
