What are the responsibilities and job description for the Field Ops Coordinator position at Zipline?
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You And The Role
The Zipline Operations team is looking for a Ranger Support coordinator to lead and scale our field support operations across the Phoenix metro area. In this role, you will manage a growing team of Field Support Technicians responsible for maintaining and supporting our Zipping Points—partner pickup locations where goods are loaded into Zipline aircraft and delivered to customers in minutes.
You are a motivated and experienced leader who thrives in fast-paced, dynamic environments and is excited to roll up your sleeves. You will be responsible for ensuring our Zipping Points operate safely, reliably, and efficiently, while delivering a world-class experience to our partners and customers. This role combines hands-on field leadership with operational ownership, team development, and continuous improvement.
This is an onsite role. Candidates must reside in the greater PHX area and be willing to travel throughout the metroplex as needed.
What You'll Do
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You And The Role
The Zipline Operations team is looking for a Ranger Support coordinator to lead and scale our field support operations across the Phoenix metro area. In this role, you will manage a growing team of Field Support Technicians responsible for maintaining and supporting our Zipping Points—partner pickup locations where goods are loaded into Zipline aircraft and delivered to customers in minutes.
You are a motivated and experienced leader who thrives in fast-paced, dynamic environments and is excited to roll up your sleeves. You will be responsible for ensuring our Zipping Points operate safely, reliably, and efficiently, while delivering a world-class experience to our partners and customers. This role combines hands-on field leadership with operational ownership, team development, and continuous improvement.
This is an onsite role. Candidates must reside in the greater PHX area and be willing to travel throughout the metroplex as needed.
What You'll Do
- Lead a high-performing team of Field Support Technicians across multiple regions. Set your team up for success by fostering a culture of safety, accountability, and operational excellence.
- Own the day-to-day field support operations across your assigned Zipping Points, ensuring all sites are maintained to Zipline’s standards for readiness, reliability, and performance.
- Manage team scheduling and staffing to ensure consistent coverage across all locations, balancing labor needs with operational demands.
- Coach, train, and develop your team to improve technical capability, operational execution, and customer interaction. Provide ongoing feedback and performance management.
- Partner cross-functionally with Flight Operations, Customer Operations, and other internal teams to ensure seamless execution and rapid issue resolution.
- Ensure all Zipping Points maintain high standards of cleanliness, organization, and functionality, and that preventative maintenance and inspections are completed consistently.
- Monitor high-level performance metrics and service levels, identifying trends, gaps, and opportunities to improve field operations.
- Act as an escalation point for operational or technical issues in the field, supporting your team in troubleshooting and driving resolution when needed.
- Use data and field insights to identify inefficiencies and implement process improvements that enhance site performance, technician productivity, and partner experience.
- Maintain strong relationships with on-site partners, representing Zipline with professionalism and a customer-first mindset.
- You’re a self-motivated, hands-on leader with a strong sense of ownership and accountability.
- 2 years of experience in field operations, service, maintenance, logistics, or a related technical environment.
- Prior experience managing or leading teams, with a track record of coaching and developing high-performing individuals.
- Strong technical or mechanical aptitude, with the ability to understand and support field-based systems and equipment.
- Comfort operating in a fast-changing environment and making real-time decisions in the field.
- Excellent communication and interpersonal skills, with a strong customer-first mindset.
- Ability to travel frequently across the PHX area and spend significant time in the field alongside your team.
- Ability to lift up to 50 lbs (with or without accommodations).
- Must have a valid driver’s license and clean driving record.
- Must successfully pass a background check, drug test, and E-Verification.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!