What are the responsibilities and job description for the Customer Support Field Technician (Contractor) position at Zipline?
About Zipline
Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.
Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.
About You And The Role
As a Customer Support Field Technician, you’ll be the face of Zipline at our customer sites, also called Zipping Points. Zipping Points are strategic partner pick up locations where goods are loaded into Zipline aircraft and are delivered to customers in minutes. You will ensure that every Zipping Point operates smoothly, safely, and represents Zipline’s world-class reliability and quality.
What You'll Do
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.
Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.
About You And The Role
As a Customer Support Field Technician, you’ll be the face of Zipline at our customer sites, also called Zipping Points. Zipping Points are strategic partner pick up locations where goods are loaded into Zipline aircraft and are delivered to customers in minutes. You will ensure that every Zipping Point operates smoothly, safely, and represents Zipline’s world-class reliability and quality.
What You'll Do
- Provide onsite customer support at assigned Zipping Points, ensuring seamless day-to-day operations and an excellent partner experience.
- Maintain site readiness — uphold cleanliness, organization, and the professional appearance of each Zipping Point in line with Zipline standards.
- Perform basic maintenance tasks and repairs on Zipping Point systems and equipment to ensure consistent operational performance.
- Identify and report issues and escalate technical or operational errors promptly to the appropriate teams for resolution.
- Collaborate with cross-functional teams (Operations, Technical Support, Deployment, etc.) to ensure rapid response and continuous improvement of site performance.
- Document and communicate site health, issue logs, and customer feedback in Zipline’s support systems.
- Hands-on technical or mechanical aptitude. You must be comfortable performing light maintenance and troubleshooting.
- Strong communication, interpersonal skills and customer obsession — you represent Zipline to our partners onsite.
- A proactive, customer-first mindset with a high sense of ownership and accountability.
- Ability to work independently and travel between Zipping Points as needed.
- Prior experience in a field support, maintenance, or customer service technician role preferred.
- Current driver’s license and clean driving record within the last 36 months.
- Vehicle required.
- Must be able to lift 50 lbs.
- Experience in data analysis and A/B testing.
- Must have excellent written and verbal communication skills.
- Flexibility to travel or commute to other regional sites as needed.
- Strong cross functional collaboration skills.
- Demonstrated proficiency with Google Workspace (gSuite) tools.
- Ability to work Tue-Sat or Thur-Sun.
- Commit to a 6 month contract with an opportunity to move into a full time position.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!