People Operations Program Manager

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

As a People Operations Program Manager at Zip, you will own critical programs that directly impact every employee, from their first day to their most significant life changes. Your work is the foundation for our global compliance and our commitment to a seamless, supportive employee experience. This role will drive strategic business outcomes through operational excellence.

You Will

• Architect and own critical people programs that scale from a hyper growth startup mode to a world class late stage company
• Scale and own our global employee leave program, ensuring local compliance,a compassionate experience for Zipsters, and a repeatable process
• Own and continuously improve our People Helpdesk, ensuring we continually improve our employee experience and learn from our data
• Own people compliance across our global presence (e.g., I-9 program, EEO-1 reporting, People Handbook policy lifecycle), including cross-functional audit preparation with Payroll and Compliance Teams
• Manage global benefit compliance (e.g., ACA reporting, insurable earning accuracy) in partnership with our brokers and TPA
• Scale performance reviews and engagement survey programs, in close collaboration with the HRBP Team
• Build and maintain trackers, dashboards, and reports that support the People Team and Zip Leadership in their people and business planning
  
  
  

Qualifications

• 5-10 years of progressive experience in People Operations or People Program Management at a growing, global organization
• Experience scaling people programs at companies beyond 1,000 employees
• Proven experience building and maintaining strategic people dashboards/reports
• Deep functional knowledge of global leave management policy and best practices
  
  
  

Nice to Haves

• Experience managing performance reviews and engagement surveys in Lattice
• Experience managing a Jira Service Management helpdesk
  
  
  

The salary range for this role is $150,000-175,000 per year. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity
• 🦷 Full health, vision & dental coverage
• 🍽️ Catered lunches & dinners for SF employees
• 🚍 Commuter benefit
• 🚠 Team building events & happy hours
• 🌴 Flexible PTO
• 💻 Apple equipment plus home office budget
• 💸 401k plan
  
  
  

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!