Technology Operations Manager, Digital Strategy

Technology Operations Manager, Digital Strategy

Location: Salt Lake City, Utah

Are you a visionary IT Operations Manager with deep expertise in cloud, applications, and ITSM? Zions Bancorporation invites you to lead our innovative Digital Strategy team in Salt Lake City. This is a unique opportunity to spearhead entrepreneurial projects, drive the future of digital banking with cutting-edge technology, and make a significant impact on our business. If you are a leader ready to advance your career, we want to hear from you.

About Zions Bancorporation

Join Zions Bancorporation, a premier financial services company with over $70 billion in assets, and help us build the bank of the future. We thrive in a fast-paced, data-driven environment where innovation and diverse perspectives are paramount to delivering an unparalleled client experience. We invest in your success through career growth initiatives and a culture that values diversity, creating a space of belonging for all our team members.

The Role: Shaping Our Digital Foundation

As digital transformation reshapes the banking landscape, our vision is to deliver intuitive, efficient, and engaging digital experiences. As our IT Operations Manager, you will be the guardian of this vision. You will lead the charge in creating and maintaining a cloud-native, innovative, and secure foundation for all our in-house digital solutions. This critical role ensures the seamless performance and unwavering reliability of our services, directly architecting our digital future.

Key Responsibilities

• Lead & Inspire: Guide a high-performing technology and operations team to execute critical business functions and achieve strategic digital objectives.
• Drive Cloud Excellence: Champion the adoption of cloud best practices, ensuring safety, soundness, and the rapid delivery of business outcomes.
• Build Strategic Partnerships: Cultivate strong relationships with stakeholders across business, product, technology, risk, suppliers, and operations.
• Ensure Operational Resiliency: Guarantee 24/7 uptime for mission-critical applications through proactive management of software, demand, and monitoring systems.
• Develop Team Capability: Foster a team with advanced technical skills, deep business domain expertise, and the capacity to meet ambitious organizational goals.
• Optimize Performance & Cost: Manage vendor relationships and the total cost of ownership, leading annual budgeting, forecasting, and reporting for your team.
• Embrace Agile Delivery: Serve as a Technology Foundation Product Owner/Project Manager (POPM) within an Agile/Kanban value delivery system.
• Innovate with AI: Guide strategic recommendations for integrating Artificial Intelligence to enhance Development, IT Operations, and Business user capabilities.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field. Professional certifications (e.g., ITIL, CKA) are highly desired.
• Leadership Experience: 6 years of proven success leading, mentoring, and cultivating high-performing, cross-functional IT operations teams.
• Cloud Expertise: 5 years driving the delivery of cloud-ready and cloud-native infrastructure, leveraging public cloud services (Azure experience is a significant plus).
• Technical Acumen: Deep experience with solutions such as Endpoint Management, Networking, Infrastructure as Code (IAC), Automation, Middleware, and ITSM.
• Compliance: Experience delivering against SOC 2 Type II or other technology compliance certifications in FinTech or Banking is highly preferred.
• Operational Excellence: A track record of leading application technology operations, instrumenting on-call rotations, and driving automation and help-desk improvements.
• Change Leadership: Proven ability to act as a change agent, modernizing operations with disruptive technologies and a forward-thinking mindset.
• Communication & Organization: Exceptional analytical, interpersonal, and communication skills, with excellent leadership and organizational abilities.

Work Location:

This role requires regular face-to-face collaboration with teams, stakeholders, and executives in Salt Lake City, Utah. We welcome local candidates, those willing to relocate, or remote professionals who can commit to regular travel.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Visa Sponsorship:
This Technology Operations Manager, Digital Strategy position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.