Delivery Supervisor

Position Summary: The Driver Supervisor oversees and manages delivery drivers and helpers, ensuring safe, efficient, and compliant delivery operations. This role is responsible for training, coaching, and evaluating direct reports, conducting spot checks of accounts, and resolving delivery discrepancies while maintaining high levels of customer service. The Driver Supervisor also ensures compliance with all state and federal regulations, coordinates maintenance for equipment and trucks, and supports daily route and operational tasks.

JOB DUTIES:

• Hire, Manage, Supervise and Train direct reports:
  • Drivers
  • Helpers
• Handle any delivery issues, including but not limited to retailer satisfaction
• Ensure all drivers are performing pre and post trip inspections, including verifying all safety equipment is in proper working order
• Resolving delivery discrepancies in the trade
• At a minimum, three days per week of documented spot checking accounts for rotation and customer service level of drivers
• Safety training, Forklift certification and CDL training including but not limited to documented ride-withs on delivery routes assessing safe driving practices
• Spending eight days within the first two weeks training new drivers on all aspects of delivery procedures including, but not limited to:
  • Customer service
  • Safety
  • Handheld computer usage and IT aspects of the job
  • Product handling
  • Product rotation
  • Check-In & Check-Out procedures at retail
• Coordinating driver/helper training, vacation requests, hiring and review processes
• Ensuring compliance with state and federal regulations as it relates to commercial drivers and commercial trucks including but not limited to hours of service, truck equipment and completed repairs of DOT inspection exceptions
• Communicate all truck issues with mechanic and follow up to ensure they are corrected
• Determining and assisting driver/helper workload while safely maximizing cases per delivery hour
• Assisting with driver checkout process
• Coordinating with IT on driver handheld issues
• Stage necessary trucks in docks and drive through for the next business day
• Working and supervising Saturday operations employees per rotation schedule
• Cover vacation for direct reports
• At times, work on any open delivery route due to sales volume, vacation, sickness or absences
• Monitoring and encouraging safe work precautions
• Disciplining employees, as necessary, to ensure compliance with employee handbook
• All other job duties as required by Management

ESSENTIAL FUNCTIONS:

• Hiring, supervising, training direct reports
• Hiring adequate delivery employees
• Supervising delivery activities in the market
• Training new drivers on delivery and driving activities
• Ride with drivers to ensure safety and proper procedure upon frequency detailed above

QUALIFICATIONS:

MINIMUM REQUIREMENTS

• Employee does not pose a direct threat to the safety or health of him/herself or of others.
• Must be able to constantly maintain a motor vehicle record that is satisfactory to management.
• Must be able to constantly maintain a motor vehicle record that meets requirements of company’s insurance carriers.

EDUCATION & EXPERIENCE

• High School diploma required, Associate degree or higher preferred.

SKILLS & COMPETENCIES

• Must have and maintain a valid Indiana Class A CDL.
• Must have an Indiana Salesman’s Permit Pursuant to 905 IAC 1-8.
• Timely completion of all assigned information technology training.
• Must be able to pass forklift certification exam and test.

PHYSICAL REQUIREMENTS

• Must be able to lift 40 pounds frequently and 168 pounds occasionally.
• Ability to stand, walk, and manipulate a handheld and desktop computer for 4 hours.
• Ability to climb 3 feet onto forklift.