What are the responsibilities and job description for the Zingerman's Roadhouse Host position at Zingerman's?
Greets and seats guests politely and enthusiastically, answers the phone and maintains cloud-based reservation book and waitlist, cleans/maintains the host area, retail areas and vestibule, and assists supervisors/co-workers as needed. Availability for weekday mornings and weekends are a must.
Part-time (15-26 hours per week) and Full-Time (27 hours per week) positions are available. Typical shifts are 8am-2pm or 4pm-9pm. Candidates must be able to work a minimum of two shifts per week.
Wage: $14/hour - $13/hr tips (avg $14 /hour)
Our Performance Expectations are:
Essential Functions:
- Arrives on time for all shifts, meetings, and classes.
- Follows the training compact and takes responsibility for his or her training.
- Gives great service over the phone and in-person.
- Is active in helping "connect the dots"
- Follows host priority list
- Maintains neat workspace and completes all assigned side work.
- Positively responds to requests for help from guests, managers, and staff.
- Takes reservations accurately, politely, and enthusiastically using our three steps to great service and four steps to order accuracy.
Other Functions:
- Follows the three steps to great service and the five steps to handling a customer complaint.
- Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed.
- Is knowledgeable about the menu and is able to answer questions about the menu, is able to complete a Roadhouse menu tour.
- Knowledgeable about upcoming special dinners and private events.
- Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
- Follows the staff member guidelines as outlined in the Roadie Handbook and Zingerman's Staff Guide
- Documents all code reds and greens.
Physical Demands:
- Must be able to move and position self around the kitchen, the basement and on the dining floor during the shift
- Bending, stooping, and being positioned upright for long periods at a time
- Must be able to safely lift up to 50 lbs.
- Must be able to balance and relocate a tray with drinks and/or dishes
- Ascends/Descends between basement and main floor
Successful Candidates will have the following Personal Characteristics:
- Passionate about great food and great service.
- Interest in learning about food, people, business.
- Self-motivated, especially under pressure.
- Ability to work independently and as a member of a team.
- Able to effectively manage their emotions in the workplace.
- Communicates effectively and efficiently.
- Likes to read.
- Detail-oriented.
- Can handle complexity and paradox.
- Strong organizational skills.
- Strong interpersonal skills.
- Bold! Engaging! Entertaining!
Benefits & Perks
From Day 1
- Paid training
- Paid time off accrual
- Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members
- 25% reimbursement for massage
- Discounts at local businesses
After 90 days of service
- Company paid long term disability (if eligibility requirements are met)
- Company contribution to medical insurance and health savings account
- Company contribution to dental insurance
- Vision Coverage
- A 40% off discount card for Zingerman's businesses (must be out of orientation period)
- Option to buy a Zingerman’s community share
After 1 year of service
- 401k matching contributions after eligibility requirements are met
Salary : $13 - $14