Zingerman's Mail Order Warehouse Seasonal Supervisor Team Leader

WHAT IS THE ROLE?

You will be a Seasonal Team Leader on the production floor where you will oversee, manage and support your own team for areas which will encompass one or more stations. This temporary position is full time with the work beginning on October 26th and ending on January 4th, 2027. 

About Us
Zingerman’s Mail Order is the online and catalog shop for Zingerman’s. We ship great food and gifts all across America, everything from bread and cheese to cured ham and tinned fish.

The holidays at Zingerman's Mail Order are exciting, fast-paced and a lot of fun. We grow from a crew of 100 to a team of nearly 500. People come to work here from all walks of life. Moms, dads, students, retirees, landscapers, dancers. Some people are in between jobs. For some folks, this is their first job. Some join us for the season, while others may wish to seek long-term opportunities. Every reason for joining is welcomed—no prior experience required. Many of our current team members began their journey with us as part of our holiday crew!

We'd love for you to join us!

What expectations and responsibilities can you anticipate as a Seasonal Team Leader?

• Coaching your team on every shift.
• Training your team to be ready to train new staff.
• Providing constructive feedback and coaching your team to success.
• Answering questions from your team members
• Responding to and resolving local area problems
• Coordinating with other Team Leaders to respond to and resolve wider area problems
• Coordinating with Warehouse Managers & Leaders to create and sustain flow
• Facilitating shift mini-huddles (meetings)
• Ensuring team members have the resources they need to do their job (training, supplies, time etc.)
• Taking attendance
• Ensuring the area is working at pace by monitoring throughput and cycle times.
• Monitoring help your neighbor (HYN) signals, responses and time to resolve
• Coordinating with other Team Leaders and Warehouse Leaders to create temporary standard operating procedures (SOPs) and countermeasures
• Working with team members to set up the next shift for a successful start.
• Stepping into workstations to cover openings as needed
• Working with Warehouse Leaders and other Team Leads to allocate staff and balance the line.
• Working with Warehouse Leaders and other Team Leads to set and meet daily goals.
• You wear the appropriate Team Leader uniform on each shift. 

WILL I GET FULL TIME WORK?
We aim to. The more shifts you can work the more likely you’ll get full time. You must be available to work 40 hours per week November through December.

WHAT ARE THE SHIFT TIMES & PAY?

Day Shift (9AM-7PM) - $18 per hour

Night Shift (8PM-6AM) - Begins November 30th - $19 per hour

WHEN DOES THIS JOB BEGIN?
If offered a position, training for this role will be scheduled immediately.  

ARE THERE ANY OTHER PERKS?

Absolutely. All training is paid. All breaks are paid. If you’re working a longer shift and there’s a lunch or dinner break, we make homemade meals and serve them for free. (They’re delicious.) You get a 50% discount on nearly everything we sell, a 25% discount at Zingerman’s Bakehouse, and a 10% discount at other Zingerman’s businesses like Zingerman’s Deli, Roadhouse, and Miss Kim. Discounts at local businesses like Literati, Mast Shoes and more. 

WHERE IS THIS JOB?

Zingerman’s warehouse is located at 610 Phoenix Drive, Ann Arbor, MI 48108. We are on the AATA bus route.

CAN I APPLY FOR YEAR ROUND WORK AFTER THE JOB ENDS?
Yes! We encourage it. Almost all of us who work here started as seasonal holiday crew. We usually have a limited number of positions at Mail Order and elsewhere in the Zingerman's Community of Businesses after the job ends. 

WHAT’S THE HIRING PROCESS LIKE AND HOW DO I APPLY?
The first step is to apply. Take your time with the application, details matter.    

Your application will be reviewed and if you meet the qualifications, you will be scheduled for an in person interview. The information you share in your application helps guide our hiring decisions, so please fill it out thoughtfully and thoroughly.

Job offers will be made on or before October 16th.

WHAT ARE THE ESSENTIAL FUNCTIONS OF THIS JOB?

• You are available to work a minimum of 6 shifts per week. Preference will be given to those with night shift availability.
• The strength and endurance to lift 20 pounds during your shift while bending and being on your feet.
• You can communicate fluently in English (reading, speaking and writing).
• You must have experience training & coaching team members.
• You are a problem solver. 
• You model curiosity, open mindedness and scientific thinking
• You are on time. You value punctuality and precision. 
• You have the ability to speak clearly and enthusiastically about work processes and standard operating procedures (SOPs).
• You love to deliver amazing service every day to all around you.
• You love to learn.
• You have prior experience in a leadership role.