What are the responsibilities and job description for the East Coast Regional Manager position at Zimmermann?
Job Description
This position is responsible to manage the Zimmermann retail stores operations and performance for which responsibility has been assigned.
The Regional Manager is an operations focused role which is responsible for managing, leading and developing the stores-based teams, driving growth, profitability and client excellence. Working closely with the Retail Manager, you will implement and manage Zimmermann processes, policies, procedures and utilise tools to operate the brands stores consistently across the relevant store network, ensuring optimal in-store execution and KPI monitoring. You will foster talent development through retail training programs and leadership.
Job Requirements
Sales
▪ To ensure that every Store Manager is managing and growing the Zimmermann client database through engaging and maintaining professional customers relationship ensuring full compliance with local legislation (GDPR) in accordance with Zimmermann P&P and expectations
▪ To ensure that accurate client details are added to Zimmermann database.
▪ To ensure that Store Managers are communicating with their client database on new launches, re[1]cuts and pre-orders or stock transfers in accordance with Zimmermann P&P and expectations
▪ To ensure appointments across all stores are organized in accordance with the launches, re-cuts and client requests.
▪ To ensure that a “Thank you” emails are sent to the client after each transaction across all stores without in accordance with Zimmermann P&P and in compliance with local legislation.
▪ To ensure that an exemplary standard of client experience provided to every single client across all stores (VIPs and non- VIPs), in line with brand and department standards.
▪ To ensure that every team member keeps confidential all client information communicated or recorded, including but not limited to; client database, clients’ personal information (such as name and contact details, including celebrity or high profile clients), bank account, clients’ transactions and expenditure, and ensure Zimmermann’s Privacy and Client Information Policy is adhered to
TEAM: TRAINING AND PERFORMANCE
▪ To ensure that and develop Store’s management team and store’s team members to achieve excellence in customer service, brand knowledge and product knowledge.
▪ To ensure all stores are trained in the Online fullfiment and all orders are fulfilled in accordance with P&P.
▪ To ensure all team members are trained in the Online Store Policies and Procedures
▪ To lead, train, mentor and motivate Store Managers & Store Team to achieve their KPI’s without exception.
▪ To implement effective methods to educate, enhance performance and recognize performance.
▪ To ensure Zimmermann team members are educated on Zimmermann Brand Vision. Mission, Values, Brand Personality, Core Customers, Collections and History of the brand in order to create a global brand and assist with the expansion of the brand.
▪ To ensure Product training, Shopping Experience and Brand Overview trainings are always scheduled in accordance with Zimmermann schedules and needs of the business.
▪ To ensure that all online trainings are 100% completed across stores.
▪ To ensure that there is a consistent and streamlined sophisticated language used across stores. ▪ To ensure that all team members across stores have a thorough onboarding process with consistency and in accordance with Zimmermann P&P
▪ To ensure all Zimmermann team Members have in-depth knowledge of Zimmermann product categories and ranges.
▪ To ensure all Store Managers are trained on Zimmermann loyalty programs.
▪ To provide consistent feedback to the Store Managers and relevant reports on their performance
▪ To conduct weekly conference calls with all Stores Managers to discuss sales, upcoming events, VM, launches, new stores opening, P&P updates and trainings.
▪ To conduct one on one meetings with each Store Manager to discuss weekly and monthly action plans, rosters, wages, trainings, team development, HR issues, launches, VM, Store Maintenance, new employees onboarding and business updates.
▪ To provide a weekly and monthly summary of stores sales, opportunities, team development, client appointments, consignments, upcoming store events and results of the events of the week and contribution to the store
▪ To conduct monthly meetings with Store Managers to revise KPI’s and assess opportunities for further development in accordance with Zimmermann expectations.
▪ To ensure all the Store Managers & Team Members are trained in all Point-of-Sale procedures and Policies and Procedures.
▪ To ensure all Store Manager & Team members
▪ To ensure all P&P are followed and executed without exception.
▪ To create an enjoyable working environment which promotes passion, focus and discipline.
▪ To always maintain a professional appearance reflective of the brand image
HUMAN RESOURCES
▪ To lead, motivate and inspire retail teams.
▪ To ensure the Code of Conducts are followed thoroughly.
▪ To maintain a strong knowledge of regional employee relations policies and procedures in relevant territories
▪ To ensure recruitment process is effectively followed in stores: interview guideline, privacy permission, reference check, job offer and contract and in accordance toe each territory legislation.
▪ To oversee the management of store rosters with the goal of maximizing sales and meeting and improving on staffing budgets
▪ To maintain a high level of client service training
▪ To maintain effective communication with all retail team members
▪ To conduct Store Managers performance development plans annually
▪ To identify, select and assist with the first round of the recruitment process in accordance with Zimmermann expectations.
▪ To identify skill gaps and develop succession plans/career paths for Managers.
▪ To manage and execute the onboarding program for Store Managers.
▪ To provide leadership, guidance, and management to retail staff
▪ To monitor OH&S work practices in accordance with Zimmermann Expectations
STOCK INVENTORY AND LOSS PREVENTION
▪ To ensure that the Management of stock is done with accuracy and in accordance with Zimmermann P&P
▪ To ensure that transfers are completed in a timely and cost-effective manner.
▪ To ensure that stock takes are organized, prepared and conducted in accordance with Zimmermann schedule and P&P.
▪ To ensure that stores manage stock inventory efficiently and stock losses are under 1.5% COG.
▪ To work closely with B&P team in relation to stock consolidations, ensuring the right styles and quantity are in the in the right stores.
▪ To input into seasonal buying for stores and re-cuts into store of key selling styles
▪ To ensure that store teams monitor quality control of stock in store.
▪ To ensure all teams are fully trained in Loss Prevention.
ADMINISTRATION
▪ To Manage stores expenses
▪ To ensure that administration is carried out accurately and efficiently in line with Zimmermann’s Policy and Procedures.
▪ To ensure weekly reports are done in a timely manner by Store Managers.
▪ To ensure that the “End of Month” paperwork required is send back to HO by 10th of each Month.
▪ To ensure that Monthly Rosters are saved in the shop drive and any changes are documented properly.
▪ To ensure that rosters are done in accordance with Zimmermann P&P and in line with wages budgets.
▪ To ensure timesheets are send every second Monday to PAYROLL department and are filled as per Zimmermann Policy and Procedures
VISUAL MERCHANDISING, STORE AND STOCK PRESENTATION
▪ To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive.
▪ To ensure that the “Visual Merchandise Manual” is used to train new and current team members and it is followed thoroughly.
▪ To ensure that merchandising, including merchandising plans, windows display, and team uniform are done in accordance with Zimmermann guidelines and expectation.
▪ To assist new stores set-up including assistance with hiring, training, VM execution and flowers arrangement when required
STORE MAINTENANCE
▪ To manage stores maintenance and ensure all stores are kept at an optimum level and as per Zimmermann expectation.
▪ To ensure that proactive and reactive maintenance works are completed in a timely manner and to a high standard.
▪ To ensure that a temporary solution is in place until the issue is resolved accordingly.
▪ To seek approval from the VM Manager, Retail Operations Manager and Retail Manager for any urgent store maintenance related quotes
▪ To assist in managing any large or extensive maintenance work in stores with appropriate parties
▪ To manage the maintenance of mannequin repairs, works, and upgrades across stores.
HEALTH AND SAFETY (OSHA/WHS)
▪ To promote and always uphold the non-negotiable standards of the OH&S policy.
▪ To ensure any incidents related to OH&S are reported to HO in an appropriate and timely manner.
Job Benefits
This position is responsible to manage the Zimmermann retail stores operations and performance for which responsibility has been assigned.
The Regional Manager is an operations focused role which is responsible for managing, leading and developing the stores-based teams, driving growth, profitability and client excellence. Working closely with the Retail Manager, you will implement and manage Zimmermann processes, policies, procedures and utilise tools to operate the brands stores consistently across the relevant store network, ensuring optimal in-store execution and KPI monitoring. You will foster talent development through retail training programs and leadership.
Job Requirements
Required skills & expertise:
- At least 2 years' experience within a Regional Manager role in luxury retail.
- A dedicated focused team player who takes pride in achieving a high standard of work.
- Thorough attention to detail and problem-solving skills.
- Excellent interpersonal communication skills and ability to liaise at all levels of business and external stakeholders.
- Proven time management skills and ability to work under pressure and to deadlines.
- Strong organisational skills, ability to multi-task and manage time.
This is an opportunity for applicants who strive for excellence in their field.
Sales
- To ensure client satisfaction is achieved by every store and team member
- To ensure that stores teams achieve the required consistent standard sales & KPI’s as follows:
Sales = LY, STD, YTD and Forecast
Salaries = hourly budget
Shrinkage to budget
Link sales (multiple sales)
Average $ per transaction - To define strategy and work daily on action plans to achieve sales targets across stores.
- To maximize sales through attentive execution of Zimmermann store service strategies, tracking the sales performance of individual staff across all stores, and providing motivation through training and incentives in accordance with policies and budgets
- To develop market specific strategies around customer outreach, retention, and servicing
- To ensure regular reporting both written and verbal to Retail Manager concerning overall performance, expenses, staffing and recruitment
- To analyze the region sales and mentor Store Managers to take necessary action to maximize sales opportunities.
- To provide weekly feedback on stock issues that may affect the sales across the stores
- To provide B&P feedback on allocations, consolidations and replenishment in order to increase and maximize sale across stores.
- To provide regular feedback to B&P team relating to stock issues that may impact sales.
- To be aware of any competitor activity to ensure the brand is competitive in the marketplace
- To ensure that all team members achieve a superior standard of product knowledge to maximize sales
- To consistently provide leadership, set an example and be role model for all team members
- To ensure stock presentation, launches and markdowns are managed as per VM guidelines.
▪ To ensure that every Store Manager is managing and growing the Zimmermann client database through engaging and maintaining professional customers relationship ensuring full compliance with local legislation (GDPR) in accordance with Zimmermann P&P and expectations
▪ To ensure that accurate client details are added to Zimmermann database.
▪ To ensure that Store Managers are communicating with their client database on new launches, re[1]cuts and pre-orders or stock transfers in accordance with Zimmermann P&P and expectations
▪ To ensure appointments across all stores are organized in accordance with the launches, re-cuts and client requests.
▪ To ensure that a “Thank you” emails are sent to the client after each transaction across all stores without in accordance with Zimmermann P&P and in compliance with local legislation.
▪ To ensure that an exemplary standard of client experience provided to every single client across all stores (VIPs and non- VIPs), in line with brand and department standards.
▪ To ensure that every team member keeps confidential all client information communicated or recorded, including but not limited to; client database, clients’ personal information (such as name and contact details, including celebrity or high profile clients), bank account, clients’ transactions and expenditure, and ensure Zimmermann’s Privacy and Client Information Policy is adhered to
TEAM: TRAINING AND PERFORMANCE
▪ To ensure that and develop Store’s management team and store’s team members to achieve excellence in customer service, brand knowledge and product knowledge.
▪ To ensure all stores are trained in the Online fullfiment and all orders are fulfilled in accordance with P&P.
▪ To ensure all team members are trained in the Online Store Policies and Procedures
▪ To lead, train, mentor and motivate Store Managers & Store Team to achieve their KPI’s without exception.
▪ To implement effective methods to educate, enhance performance and recognize performance.
▪ To ensure Zimmermann team members are educated on Zimmermann Brand Vision. Mission, Values, Brand Personality, Core Customers, Collections and History of the brand in order to create a global brand and assist with the expansion of the brand.
▪ To ensure Product training, Shopping Experience and Brand Overview trainings are always scheduled in accordance with Zimmermann schedules and needs of the business.
▪ To ensure that all online trainings are 100% completed across stores.
▪ To ensure that there is a consistent and streamlined sophisticated language used across stores. ▪ To ensure that all team members across stores have a thorough onboarding process with consistency and in accordance with Zimmermann P&P
▪ To ensure all Zimmermann team Members have in-depth knowledge of Zimmermann product categories and ranges.
▪ To ensure all Store Managers are trained on Zimmermann loyalty programs.
▪ To provide consistent feedback to the Store Managers and relevant reports on their performance
▪ To conduct weekly conference calls with all Stores Managers to discuss sales, upcoming events, VM, launches, new stores opening, P&P updates and trainings.
▪ To conduct one on one meetings with each Store Manager to discuss weekly and monthly action plans, rosters, wages, trainings, team development, HR issues, launches, VM, Store Maintenance, new employees onboarding and business updates.
▪ To provide a weekly and monthly summary of stores sales, opportunities, team development, client appointments, consignments, upcoming store events and results of the events of the week and contribution to the store
▪ To conduct monthly meetings with Store Managers to revise KPI’s and assess opportunities for further development in accordance with Zimmermann expectations.
▪ To ensure all the Store Managers & Team Members are trained in all Point-of-Sale procedures and Policies and Procedures.
▪ To ensure all Store Manager & Team members
▪ To ensure all P&P are followed and executed without exception.
▪ To create an enjoyable working environment which promotes passion, focus and discipline.
▪ To always maintain a professional appearance reflective of the brand image
HUMAN RESOURCES
▪ To lead, motivate and inspire retail teams.
▪ To ensure the Code of Conducts are followed thoroughly.
▪ To maintain a strong knowledge of regional employee relations policies and procedures in relevant territories
▪ To ensure recruitment process is effectively followed in stores: interview guideline, privacy permission, reference check, job offer and contract and in accordance toe each territory legislation.
▪ To oversee the management of store rosters with the goal of maximizing sales and meeting and improving on staffing budgets
▪ To maintain a high level of client service training
▪ To maintain effective communication with all retail team members
▪ To conduct Store Managers performance development plans annually
▪ To identify, select and assist with the first round of the recruitment process in accordance with Zimmermann expectations.
▪ To identify skill gaps and develop succession plans/career paths for Managers.
▪ To manage and execute the onboarding program for Store Managers.
▪ To provide leadership, guidance, and management to retail staff
▪ To monitor OH&S work practices in accordance with Zimmermann Expectations
STOCK INVENTORY AND LOSS PREVENTION
▪ To ensure that the Management of stock is done with accuracy and in accordance with Zimmermann P&P
▪ To ensure that transfers are completed in a timely and cost-effective manner.
▪ To ensure that stock takes are organized, prepared and conducted in accordance with Zimmermann schedule and P&P.
▪ To ensure that stores manage stock inventory efficiently and stock losses are under 1.5% COG.
▪ To work closely with B&P team in relation to stock consolidations, ensuring the right styles and quantity are in the in the right stores.
▪ To input into seasonal buying for stores and re-cuts into store of key selling styles
▪ To ensure that store teams monitor quality control of stock in store.
▪ To ensure all teams are fully trained in Loss Prevention.
ADMINISTRATION
▪ To Manage stores expenses
▪ To ensure that administration is carried out accurately and efficiently in line with Zimmermann’s Policy and Procedures.
▪ To ensure weekly reports are done in a timely manner by Store Managers.
▪ To ensure that the “End of Month” paperwork required is send back to HO by 10th of each Month.
▪ To ensure that Monthly Rosters are saved in the shop drive and any changes are documented properly.
▪ To ensure that rosters are done in accordance with Zimmermann P&P and in line with wages budgets.
▪ To ensure timesheets are send every second Monday to PAYROLL department and are filled as per Zimmermann Policy and Procedures
VISUAL MERCHANDISING, STORE AND STOCK PRESENTATION
▪ To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive.
▪ To ensure that the “Visual Merchandise Manual” is used to train new and current team members and it is followed thoroughly.
▪ To ensure that merchandising, including merchandising plans, windows display, and team uniform are done in accordance with Zimmermann guidelines and expectation.
▪ To assist new stores set-up including assistance with hiring, training, VM execution and flowers arrangement when required
STORE MAINTENANCE
▪ To manage stores maintenance and ensure all stores are kept at an optimum level and as per Zimmermann expectation.
▪ To ensure that proactive and reactive maintenance works are completed in a timely manner and to a high standard.
▪ To ensure that a temporary solution is in place until the issue is resolved accordingly.
▪ To seek approval from the VM Manager, Retail Operations Manager and Retail Manager for any urgent store maintenance related quotes
▪ To assist in managing any large or extensive maintenance work in stores with appropriate parties
▪ To manage the maintenance of mannequin repairs, works, and upgrades across stores.
HEALTH AND SAFETY (OSHA/WHS)
▪ To promote and always uphold the non-negotiable standards of the OH&S policy.
▪ To ensure any incidents related to OH&S are reported to HO in an appropriate and timely manner.
Job Benefits
Why join our team?
- Bespoke career development plans and access to strong mentors and industry leaders.
- Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally.
- Competitive package and team member discount
- Be part of a responsible fashion house with a focus in leading in sustainability
Compensation
Zimmermann utilizes the advertised salary range as a benchmark to offer candidates competitive compensation in the market. This approach also allows for flexibility to account for differing levels of experience and to reward both performance and tenure.
Although the published salary range is a genuine estimate of the intended pay for the role, Zimmermann maintains the discretion to offer compensation outside the range provided.
Diversity Statement
Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.