What are the responsibilities and job description for the Customer Solutions Specialist position at Zimmerman Mulch Products?
Customer Solutions Specialist
Are you passionate about helping people find solutions or solve challenges? Do you have experience with creating beautiful outdoor spaces? We're looking for a
Customer Solutions Specialist to be a trusted advisor for our customers. You will guide them through our extensive range of landscape and bulk materials, sharing your expertise to help them turn their visions into reality. This role is perfect for a friendly, knowledgeable individual who loves connecting with people and ensuring every project is a success.
Key Responsibilities
- Provide Expert Guidance: Act as the primary point of contact for customers. Listen to their project goals and provide expert advice on selecting the right materials, from pavers and soils to lighting and natural stone.
- Support the Full Customer Journey: Process orders, create quotes, and coordinate with our yard and delivery teams to ensure materials arrive on time.
- Build Relationships: Cultivate genuine, lasting relationships with customers, turning first-time buyers into loyal clients.
- On-Site Support: Offer assistance and troubleshoot challenges on-site as needed to ensure customer satisfaction.
- Stay Informed: Continuously learn about new products, industry trends, and how we can best serve our clients.
What We're Looking For
- Experience: 1-2 years of experience in sales or customer service, preferably in home improvement, building materials, or a related field. A track record of meeting and exceeding sales goals is a plus.
- Friendly & Service-Oriented: You are a great listener, a clear communicator, and genuinely care about helping people. You enjoy building relationships and inspiring others.
- Knowledgeable & Eager to Learn: You have a passion for outdoor living spaces and are excited to become a product expert. You are a problem-solver who enjoys finding solutions for customers.
- Computer Skills: Comfortable using basic computer programs for orders and customer notes.
- Physical Requirements: Able to be on your feet and occasionally lift up to 50 lbs.