Service Advisor

Are you stuck in a company without advancement and feel you have the necessary skills to advance to the next level? Opportunity is waiting for you! Come join our team! As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build customer loyalty. We are seeking an energetic, self-motivated associate who believes in delivering an extraordinary guest experience.

Essential Responsibilities

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Write a brief description of the customer’s concern on the repair order to help the technicians locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps work area clean.
Other tasks as assigned

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Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

What We Offer

• Competitive Pay with potential bonus

• Medical Benefits

• Dental and Vision

• Paid time off

• $25,000 life insurance policy paid by Zimmer Motors

• Long- and short-term disability

• Accident and Critical Illness

• Paid Holidays from first day of employment!

• Discounts on products and services

• Continuing education, hands-on manufacturer and web-based training

• 401(k) with generous matching contributions

Shift/Schedule:

• Must be available for flexible hours

• Rotating weekends

• Full-time

Come join the Zimmer Family – 95 years strong!

• Zimmer Chrysler Dodge Jeep Ram is an equal opportunity employer and prohibits discrimination and/or harassment without regard to race, color, religion, age, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.