SAP User Management Analyst

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

Elevate Your Career: Join Paragon 28/Zimmer Biomet as an SAP User Management Analyst!

Are you ready to shape the future of foot and ankle orthopedic innovation? Paragon 28 is looking for a dynamic SAP User Management Analyst to join our team in Englewood, Colorado.

In this role, you will be the gatekeeper of our SAP ecosystem, ensuring secure, efficient, and compliant access for our global teams. You will collaborate closely with IT leadership and business stakeholders to keep our operations running seamlessly.

Why You'll Love This Role

• Direct Impact: You will own the end-to-end user lifecycle, from provisioning to audit compliance.
• Collaboration: Work side-by-side with our SAP Security Analyst and cross-functional IT teams.
• Innovation Culture: Join a fast-growing medical device leader dedicated to improving patient outcomes.
• Hybrid Flexibility: Enjoy the energy of our Englewood office 3 days a week, with remote flexibility for the rest.
  
  

What You Will Do

• Administer Access: Manage day-to-day user provisioning, modifications, and de-provisioning across the SAP landscape.
• Ensure Compliance: Maintain strict alignment with corporate security policies and audit standards.
• Support Operations: Provide rapid, high-quality support for user access issues and operational requests.
• Partner Strategically: Bridge the gap between IT security and business users to optimize access workflows.
  
  

How You'll Create Impact

• Manage SAP user accounts throughout the full user lifecycle including user creation, modification, lock/unlock, and deactivation activities.
• Process and coordinate user access requests, ensuring appropriate approvals are obtained in accordance with company policies and SOX requirements.
• Assign and maintain SAP security roles and profiles based on approved business requirements and established security standards.
• Troubleshoot and resolve SAP user access issues, password resets, authorization errors, and account-related incidents in a timely manner.
• Support onboarding, transfers, and termination processes to ensure accurate and compliant user access management.
• Maintain user access documentation, procedures, forms, and audit records related to SAP security administration activities.
• Assist with periodic user access reviews and audit activities to validate appropriate system access and compliance requirements.
• Partner with business users, functional teams, and IT support teams to understand access requirements and provide user support.
• Monitor shared accounts, emergency access, and privileged access processes to ensure compliance with security standards.
• Assist in maintaining segregation of duties compliance by following established access governance procedures.
• Support SAP implementation, upgrade, and enhancement projects by assisting with user setup, testing access, and validating security assignments.
• Create and maintain standard operating procedures, training documentation, and end-user guidance materials related to SAP access processes.
• Participate in continuous improvement initiatives to streamline and improve SAP user management processes and service delivery.
• Provide support during after-hours activities and project deployments as needed.
  
  

Your Background

• Bachelor’s degree is preferred or a combination of education and equivalent experience.
• Experience supporting SAP user administration and access management activities in an SAP environment preferred.
• Experience working with SAP S4 Hana is preferred.
• Knowledge of SAP security concepts, user roles, authorizations, and access management processes.
• Understanding of SOX compliance and audit-related access control requirements.
• Strong attention to detail with the ability to manage multiple requests and priorities in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to interact effectively with technical and business users.
• Strong organizational and documentation skills.
• Knowledge of the medical device industry is a plus.
• Experience with ticketing systems and user request management processes is a plus.
• A willingness to learn new areas, be a team player, and support peers.
• A willingness to work after hours and on weekends during special project rollouts.
  
  

Travel Expectations

Up to 10% travel

Compensation Data

Salary Range: $71,000 - $107,000 USD annually

EOE