What are the responsibilities and job description for the Service Greeter position at Zimbrick, Inc?
Key responsibilities:
Customer Welcome: Greet customers on the service lane within seconds of arrival with a professional and friendly demeanor.
Advisor Handoff: Direct or escort the customer to the appropriate Service Advisor and introduce them to ensure a seamless transition.
Vehicle Preparation: Install protective seat covers, steering wheel wraps, and floor mats to keep the vehicle interior pristine.
Traffic Direction: Assess customer needs upon entry and direct them to the correct service advisor, or department. Assign direction to service drivers as necessary
Customer Flow: Manage check-in processes to ensure a smooth, organized environment during peak hours. Keep cars in service drive moved ahead.
Environment Maintenance: Ensure the service drive area remains tidy, safe, and welcoming.
Issue Escalation: Listen to customer complaints or concerns and relay them to supervisory or management personnel.
Customer Amenities: Offer complimentary refreshments and guide clients to the customer waiting lounge, restrooms, or shuttle service area.
- Other duties as assigned by service director
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.