What are the responsibilities and job description for the Zimbrick Eastside Service BDC Representative position at Zimbrick Automotive?
At Zimbrick, our Business Development Center (BDC) team plays a key role in delivering the premium service experience our customers know and trust. If you enjoy helping people, thrive in a fast-paced environment, and love variety in your day, this could be a great fit for you.
As a BDC Representative, you'll connect with customers by phone, email, and text to assist with service scheduling, answer questions, and create positive experiences that keep customers coming back.
What You'll Do
What You'll Bring
Why Join Zimbrick?
Who Thrives in This Role?
People who enjoy variety, helping others, and building relationships tend to do especially well on our team. Every day is different, and your communication skills can make a lasting impact on the customer experience.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
As a BDC Representative, you'll connect with customers by phone, email, and text to assist with service scheduling, answer questions, and create positive experiences that keep customers coming back.
What You'll Do
- Answer inbound customer calls with professionalism and care
- Schedule service appointments for multiple automotive brands
- Make outbound follow-up and retention calls to customers
- Communicate with customers through clear, professional emails and voicemails
- Navigate multiple systems while maintaining accuracy and efficiency
- Deliver an outstanding customer experience during every interaction
- Build confidence and expertise in written and verbal communication
What You'll Bring
- Positive attitude and strong customer service mindset
- Excellent communication skills, both written and verbal
- Ability to multitask and stay organized in a fast-paced environment
- Attention to detail and strong follow-through
- Comfort learning and working within multiple software platforms
- Desire to grow, learn, and take on new challenges
- Commitment to demonstrating Zimbrick's Core Values every day
Why Join Zimbrick?
- Award-winning dealership group with a strong reputation
- Paid training and ongoing development opportunities
- Flexible scheduling within business hours
- Supportive, experienced leadership team
- Full benefits package including 401(k), company match, and profit sharing
- Career growth opportunities - choose your own path for advancement
- Team-oriented culture focused on respect, growth, and customer care
Who Thrives in This Role?
People who enjoy variety, helping others, and building relationships tend to do especially well on our team. Every day is different, and your communication skills can make a lasting impact on the customer experience.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.