What are the responsibilities and job description for the Senior Logistics Customer Service Coordinator position at ZIM Integrated Shipping Services?
Main Purpose of the Role:
(AIR/OCEAN)
- This position performs Logistics, Operations and Customer Service Support to our customers and agents.
- Overall duties include handling IMPORT / EXPORT bookings and documentation for both AIR and OCEAN, AES
- filing, Shipping Instructions, Draft BL’s, export door moves, LTL, send pre-alert documents to destination,
- Arrival Notice, AMS, ISF and customs clearance, cargo release, import door moves, demurrage and detention.
- Billing and invoicing, vetting vendors costs.
- A self-motivated individual, who supports all day-to-day activities.
- Coordinates with origin agents.
- Receives AMS Templates, ISF Templates, and Pre-alert documents from overseas agents.
- Adds files to system.
- Monitors ETA.
- Communicates with consignees.
- Prepares Arrival Notice and Invoice to customers.
- Coordinate Customs Clearance with Brokers.
- Collects charges from consignee.
- Coordinates cargo releases with internal accounting team and carriers.
- Coordinates door deliveries (if contracted).
- Posts Costs (bills) to pay vendors.
- Manages demurrage and detention with customers and carriers.
- Ensures compliance in U.S. import cycle for both AIR and OCEAN.
(AIR/OCEAN)
- Manages booking inquiries from customers and agents.
- Coordinates with shippers.
- Request bookings from carriers (AIR/OCEAN).
- Adds files to system.
- Prepares House Bookings and send to customers.
- Receives Shipping Instructions.
- Files AES/EEI to CBP.
- Submits VGM & SOLAS.
- Submits SI to Carriers.
- Prepare export cargo documentation for warehouses, carriers.
- Issues Draft BL’s and seeks approval from customers.
- Confirm Cargo details to carriers.
- Coordinate BL releases.
- Send pre-alerts to customers and destination agents.
- Coordinates with destination agents.
- Issues invoices and ensure collection.
- Posts costs (bills) to pay vendors.
- Ensures compliance in U.S. export cycle for both AIR and OCEAN
- High school diploma or general education degree (GED).
- College Degree in Supply Chain, Logistics, International Commerce, or related field (preferred).
- 3-year experience in a Freight Forwarding company in Customer Service, Logistics and/or Operations roles.
- MS Office Proficiency.
- Magaya Software knowledge (required).
- E2Open Software knowledge (preferred).
- Customs Regulations Knowledge for IMPORT and EXPORT in both AIR and OCEAN.
- STA or similar / relevant TSA clearance.
- HAZMAT training certifications (preferred).
- IATA training certifications.
- Strong Customer Service Skills.