Banking Operations Specialist - Loan Operations / Member accounts

Banking Operations Specialist (Member Accounts & Loan Operations)

Location - Remote & Onsite Thrice a week - Vienna, VA // Pensacola, FL // Winchester, VA

Duration : long term ongoing with no end date

Compensation*

Rate : $28/hr to 32/hr on W2

*This is the targeted compensation range for this role per hour. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k)

To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or systems, policies and procedures. To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision. To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems. Perform complex/difficult tasks with considerable latitude.

Responsibilities:

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Ensure software/systems meet regulatory and procedural requirements

• Develop and recommend enhancements to improve operational processes and procedures

• Identify and detect errors/omissions; resolve or arrange for the resolution

• Involved in cross-organizational task groups concerning new automated systems, products and/or services

• Perform research for process improvements

• Recommend corrective action when discrepancies occur

• Resolve issues relating to General Ledger accounts and/or systems

• Test and implement software and/or processes

• Work with other business units to resolve systems and equipment issues

• Perform other duties as assigned

Qualifications and Soft Skill Requirements:

• Ability to work independently and in a team environment

• Advanced knowledge of branch systems and processes

• Desired - Advanced knowledge of products, services, programs, policies and procedures

• Desired - Advanced knowledge of accounting, credit, and/or lending principles and techniques

• Advanced research, analytical, and problem solving skills

• Advanced skill applying research and interpretation of findings to respond to requests for information

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Advanced skill navigating multiple screens and PC applications and adapting to new technologies

• Advanced verbal and written communication skills

Desired Skills:

• Desired - Bachelor's Degree in Accounting and Business Administration or the equivalent combination of training, education, and experience

"We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law."

Zillion Technologies is a global leader in business consulting and technology solutions that combine onsite and offsite engineers/resources with the cost, scale and quality advantages of offshore operations.

Our expertise spans industries from providing healthcare information systems to developing E-Remit software. Zillion is capable of providing consultation for clients worldwide and acquiring software licenses for Microsoft, Dell and Oracle products which are our strategic partners. Zillion provides prompt, hassle-free services across countries, continents and time zones, where quality is not an addendum but the very foundation of our solutions.

Zillion delivers expertise which is changing the way the people live, the way the people work and the way the world participates in commerce.