What are the responsibilities and job description for the ServiceNow Architect position at Zillion Technologies, Inc.?
This is a W2 requirement and Green_CArd/U_S_CiTiZens. interested candidates please share your resume to sneha@zilliontechnologies.com
Job Title: ServiceNow Architect
Duration: 6 months contract
Experience: 10 years
Location: remote
ServiceNow Architect — CMDB/CSDM, ITOM/ITAM, Discovery, Service Mapping & Integrations.
What you’ll do
Own CMDB architecture, data model, Identification & Reconciliation rules, and CSDM adoption.
Enable Discovery & Service Mapping; optimize MIDs, probes/patterns, and service maps.
Implement ITOM (Event/Health/AIOps as applicable) and ITAM end-to-end.
HAM Pro: asset lifecycle, asset normalization, reconciliation, stockroom & PAR, reclamation/harvesting, refresh & disposal workflows.
SAM Pro: entitlement/model normalization, discovery/source alignment, software reconciliation, optimization, true-ups, license compliance.
Integrate external sources via Service Graph Connectors; define source-of-truth & reconciliation.
Stand up certificate inventory/management; automate issuance/renewal and alerts.
Drive data quality (de-duplication, stale/archival, unclassified/incomplete remediation).
Build dashboards/KPIs; establish governance, runbooks, and guardrails.
Partner cross-functionally (Infra/Cloud/Asset) and mentor engineers.
What you bring
8–10 years on ServiceNow; 5 in architecture across CMDB/CSDM, ITOM, ITAM (HAM Pro & SAM Pro), Discovery/Service Mapping.
Hands-on with Service Graph Connectors (SCCM/MECM, Jamf, Nexthink, NetBox, Infoblox) and cloud integrations.
Strong Identification & Reconciliation, Data Manager, reporting/PA.
Deep experience in asset lifecycle management, reconciliation, reclamation/harvesting, software entitlement management, and CMDB↔ITAM alignment.
Scripting (Glide/JS), IntegrationHub/Flow Designer; MID troubleshooting.
Infra fundamentals: networks, OS, virtualization, cloud, IPAM/DNS, PKI.
Nice to have
Certs: CIS–CMDB, CIS–Discovery, CIS–Service Mapping, CIS–ITSM, CAD (Architect track a plus).
Microsoft CA/public CA integrations; certificate workflows.
Practical AI/GenAI pilots (intake automation, data quality suggestions).
Impact/KPIs (typical)
CMDB Health ≥90% for in-scope classes; duplicates ≤2%; decrease in stale CI backlog by 60%.
Discovery coverage ≥95%; mapped tier-1 services with ≥95% change-impact accuracy.
ITAM: Increase in reclamation rate, audit-ready license compliance, license/asset cost savings.
