Senior ServiceNow Developer Lead

This is open for only W2#No third party vendors

USC or GC only

Job Title : ServiceNow Tech Lead

Locations:. : Onsite in Mclean, VA

Job Description:

Must have: Must have ServiceNow experience, ITIL Framework Java Script, XML Scripting, UX Design, ITSM knowledge and experience managing / administrating Service Catalog, Knowledge management modules, and Service Portal. Service Now Certificate is preferred.

Call Notes:

• This is a lead role: Be able to deal with stake holders, work with the team, architect and do hands-on scripting, API configs, UI/UX look and feel, ITSM Suite, Service Now Dev and admin work
• Working on Service Catalog and Knowledge Catalog modules
• Must be able to be technical and have a general holistic view on how to improve the ServiceNow system as a whole, as well as integrations to the system
• ITIL and ServiceNow certs are highly preferred
• Architecting 50% Hands on work 50%
• 7 years of expereince is required

Overview:

• This position will focus on supporting the ServiceNow Request Management (Catalog – Self Service Portal) and Knowledge modules. The ServiceNow Catalog and Knowledge Management (KM) tech lead will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules.
• The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics.
• Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, configuration changes and workflows adhering to platform and development standards and processes. Support Program activities providing metrics, reports, configurations within catalog and knowledge and space. Troubleshoot problems, resolve incidents, implement bug fixes, and perform root cause analysis. Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space.
• This role demands a strong automation and workflow background supporting innovation by working with stakeholders to understand business processes, with the efficiency goal of digitizing and automating legacy processes.
• This role will require a strong knowledge and hands on experience of the IT Service Management Modules and Automation Workflows (This role also requires a strong architectural knowledge of the Service Now platform as well as back-end experience managing and updating UI parameters on self-service Portal.

Qualifications:

• Strong Administration and operational knowledge of ITSM, Portal, Catalog and

management. UX designing knowledge for catalog development

• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB

processes, understanding of architectural and infrastructure environments and technical writing and

documentation.

• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing

programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST

API.

• Bachelor's of Science in Computer Science, Computer Engineering or related field is required.

• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.