What are the responsibilities and job description for the Commercial Loan Servicing /CLS / ACBS Specialist position at ZILLION TECHNOLOGIES, INC?
Company Description
Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.
Job Description
Job Title: Commercial Loan Servicing /CLS / ACBS Specialist
Remote position - no travel required
Key Responsibilities:
- Oversee commercial loan servicing applications.
- Manage application changes, upgrades, integrations, and conversions.
- Maintain deep expertise in assigned applications.
- Lead and develop a high‑performing team (BSAs, System Analysts, etc.).
- Plan and monitor technical resources and project delivery.
- Ensure timely delivery of enhancements and projects.
- Partner with Operations and business lines on process optimization.
- Manage BAU production support and vendor relationships.
- Define, track, and improve SLAs and KPIs using data analysis.
- Act as a subject matter expert for process improvements.
- Communicate system/process changes clearly to stakeholders.
- Prepare reports and recommendations for continuous improvement.
Qualifications
Required Experience:
- Strong background with core banking applications.
- 8 years leading banking application teams.
- Bachelor’s degree in a business‑related field (required).
- Master’s degree preferred.
- Lean Six Sigma Greenbelt or equivalent experience with data/statistical analysis
- A deep subject‑matter expert in Commercial Loan Servicing, with strong hands-on experience supporting and maintaining commercial loan servicing platforms—especially the CLS/ACBS platform.
Hands-on support experience with major commercial loan servicing systems, including:
- AFS (Automated Financial Systems)
- CLS / ACBS
- Aspire
- Stucky
- DataScan
Skills & Competencies:
- Strong customer service orientation.
- Excellent communication and listening skills.
- Ability to manage complex, critical programs.
- Proven ability to lead, motivate, and develop teams.
- Strong meeting facilitation and time management skills.
- Exceptional attention to detail.
- Skilled in data interpretation and summarizing large datasets.
- Understanding of bank systems/applications.
- Strong negotiation and vendor management capabilities.
- No formal managerial background required.
Additional Information
Thanks & Regards,
Praveen Kumar,
Sr. Recruiter
Zillion Technologies Inc
E-mail: praveen(at)zilliontechnologies(dot)com
Phone: 571-814-3745