Front Desk & Content Coordinator

Ziggy Artistry is seeking a dynamic, organized, and creative Front Desk & Content Coordinator to support both the salon’s client experience and the brand’s day-to-day content needs. This hybrid role combines front desk operations, hospitality, retail support, client communication, and content capture. The ideal candidate understands how to keep the salon running smoothly while recognizing and documenting the transformation moments that bring the Ziggy Artistry brand to life online. This person must be equally comfortable welcoming a client, managing an appointment concern, capturing high-quality video, organizing digital assets, and taking initiative without constant direction.

Key Responsibilities Client Experience and Service Flow

• Welcome each client and create a warm, polished, and elevated salon experience.
• Review the daily appointment schedule and identify client needs, service details, and priority content opportunities.
• Manage client check-in and check-out from arrival through departure.
• Confirm services, appointment details, intake forms, and client contact information.
• Introduce clients to the appropriate team member and clearly communicate the next step in their service. Monitor appointment timing, identify potential delays, and communicate schedule updates professionally.
• Support consultation flow by documenting client history, preferences, sensitivities, and service notes.
• Confirm that intake, consent, and photo or video release forms are completed before filming.
• Ensure clients receive aftercare information, product recommendations, and maintenance instructions before leaving.

Scheduling and Client Communication

• Schedule appointments and manage confirmations, rescheduling, cancellations, and waitlist requests.
• Answer phone calls, emails, texts, social media inquiries, and routine client questions.
• Respond using approved Ziggy Artistry language, policies, and inquiry workflows.
• Reinforce cancellation, deposit, late-arrival, and booking policies professionally.
• Track service, extension, restoration, and product inquiries.
• Follow up with prospective clients who inquire but do not complete a consultation or booking. Route partnership, media, vendor, and specialized inquiries to the appropriate person.

Retail, Orders, and Inventory

• Support retail sales by preparing and presenting Ziggy’s recommended take home products.
• Help clients understand how products support their service and maintenance plan.
• Process payments and maintain accurate transaction records.
• Package online and in-salon orders accurately and on time.
• Monitor inventory and communicate restock needs.
• Maintain organized product displays, pricing, order records, and shipping materials.
• Track special orders, product inquiries, and outstanding client requests.

Content Capture

• Review the daily schedule and identify high-value transformations, services, and storytelling opportunities.
• Capture the complete client journey, including:
• before footage
• consultation moments
• key service steps
• product application
• final results
• client reveals and reactions
• aftercare or product recommendations
• Capture high-quality vertical photography and video using a smartphone and salon content equipment.
• Use proper lighting, framing, angles, and sound to clearly showcase hair texture, color, movement, and extension quality.
• Follow the approved Ziggy Artistry content shot list and visual guidelines.
• Confirm client content consent before recording or publishing.
• Capture behind-the-scenes salon moments, founder content, product moments, and educational clips.
• Identify opportunities for Ziggy to provide expert commentary during services. Ensure important transformation moments are captured from beginning to end without disrupting the client experience.

Content Organization and Social Support

• Upload and organize content daily within the designated Google Drive Label assets by client, date, service, and content category.
• Maintain an organized library of raw footage, approved content, before-and-after images, testimonials, and brand assets.
• Create and post approved Instagram Stories and simple behind-the-scenes content.
• Assist with basic editing and formatting of Reels, TikTok videos, and short-form content as assigned.
• Support content planning and scheduling based on the approved strategy. Coordinate with Ziggy and any external social media manager to provide timely, organized content.
• Communicate upcoming services, campaigns, product launches, model sessions, and content needs.
• Monitor comments and direct messages during designated periods and respond using approved language.
• Route booking, client-service, partnership, and media inquiries appropriately. Provide a weekly summary of:
• content captured
• content still needed
• common audience questions
• inquiries generated o upcoming content opportunities.

Salon Operations

• Maintain the cleanliness and organization of the reception, retail, content, and shared client areas.
• Complete daily opening and closing procedures.
• Maintain appointment records, client documentation, administrative files, and daily checklists.
• Communicate client concerns, service issues, scheduling conflicts, or operational problems promptly.
• Follow all salon procedures, service standards, privacy requirements, content policies, and brand guidelines.
• Support client events, model sessions, campaigns, product launches, and special projects as assigned.

Role Priority

The client experience and salon operations remain the first priority during active service hours. Content capture should follow a planned workflow and shot list so important moments are documented without interrupting client care or creating delays. More involved editing, scheduling, and content administration may be completed during designated off desk time.

What We’re Looking

For Experience in customer service, hospitality, beauty, wellness, retail, content creation, or social media support. Confident and proactive communicator who is comfortable initiating client conversations and directing service flow. Comfortable creating high-quality smartphone content in a fast-paced environment. Familiarity with Instagram, TikTok, Reels, Stories, and short-form video formats. Strong eye for visual storytelling, hair transformations, and luxury beauty content. Excellent organization, communication, and multitasking skills. Ability to anticipate content opportunities rather than waiting to be told what to capture. Ability to think critically, solve routine problems, and work independently. Strong follow-through and attention to detail. Comfortable reinforcing salon policies and communicating professionally with clients. Ability to maintain client confidentiality and handle private business information with discretion. Basic photography, video editing, Canva, or graphic-design experience is a plus. Experience with Vagaro or other salon software is a plus. Experience working with an external social media manager or creative team is a plus.

Performance Expectations

• Consistent attendance and punctuality.
• Accurate execution of client, scheduling, payment, retail, and order responsibilities.
• Consistent capture of assigned client transformations and brand content.
• Daily organization and upload of content assets.
• Professional communication with clients, team members, vendors, and creative partners. Completion of opening, closing, client-flow, content, and administrative checklists.
• Participation in regular performance reviews and coaching.
• Successful completion of an initial 60- or 90-day introductory evaluation period.
• Compliance with all confidentiality, nondisclosure, content-consent, client privacy, and brand-protection requirements.

Why Join Ziggy Artistry?

• Paid training and ongoing professional development.
• Creative growth opportunities within an expanding beauty brand.
• Employee discounts and exclusive salon perks.
• Flexible scheduling and paid time off.
• Health and disability insurance options.
• 401(k) opportunities.
• Free parking.
• Opportunities to build experience across luxury hospitality, beauty, content, and brand development.

This role is ideal for someone who loves beauty, understands the power of strong visual storytelling, and takes pride in creating an exceptional experience both inside the salon and online.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Professional development assistance

Work Location: In person

Salary : $22 - $25