Shift Lead

Ziggi's Coffee - Shift Lead

Are you passionate about delivering exceptional service in a fast-paced coffee shop environment? Do you thrive in a role that allows you to lead a team and create a positive customer experience?

We're on the lookout for an individual who can contribute to our vibrant culture and bolster our management team in the role of Shift Lead.

Position Summary:

• The Ziggi's Coffee Shift Lead is responsible for assisting the Management team in leading and overseeing all day-to-day operations of the store and running of the floor. The Shift Lead has a positive attitude, willingness to take initiative, and great communication skills.
• Essential Functions:
• Ensures the Ziggi's "Standards of Service" are always in place -exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed of service.
• Maintains great and consistent communication with staff, managers, and store owner.
• Always lead by example, have strong initiative, and adhere to all Ziggi's Coffee policies and procedures.
• Making sure staff correctly follow all policies and procedures.
• Ensure registers are always stocked and balance change drawer at the end of each shift.
• Train new employees as well as offer continued training, support, and coaching for existing staff members to build their skills.
• Be comfortable making corrections when needed if an employee is not correctly following a process, recipe, or procedure.
• Knowledgeable in all aspects of day-to-day operations.
• Address any customer complaints that may arise in the absence of the General or Assistant Managers, correct the issue, and relay any incidents to their General and Assistant Managers.
• Can delegate the overseeing of the daily checklists and weekly cleaning extras and implementing any additional monthly deep cleaning list and assist with inventory as needed.
• Any other duties, as assigned.

Knowledge, Skills and Abilities:

• Ability to listen well and communicate in a professional and friendly manner.
• Ability to focus on customer satisfaction.
• Ability to practice basic safety procedures with respect to equipment and handling hot beverages.
• Ability to be efficient and organized.
• Ability to build good relationships with customers.
• Ability to maintain a clean work environment.
• Ability to keep supplies replenished to minimize downtime.
• Ability to be enthusiastic and outgoing with a passion for service.
• Ability to gauge customers’ preferences.
• Ability to communicate effectively both verbally and in writing.
• Ability to apply appropriate decision-making within scope of work procedures.
• Ability to establish and maintain effective working relationships with other employees.
• Flexibility in hours worked, including weekends and holidays.

Physical Demands:

• The employee is required to frequently stand, walk, sit, use hands and fingers, reach and lift with arms, climb, stoop, kneel, crouch, or crawl.
• The employee is required to frequently lift up to 30 pounds without assistance.
• Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception; and the ability to adjust focus.

Job Perks:

• Flexible schedule
• Employee discount
• Tips supplements

Don't miss this exciting opportunity to be part of a dynamic team dedicated to serving the finest beverages and food options with speed, authenticity, and convenience. Apply now!

Ziggi’s story began from husband and wife co-founders Brandon & Camrin Knudsen’s dream to build something together. They wanted to create a space where people could gather and feel right at home. Of course, their first thought was coffee. Coffee has always been a vessel for bringing people together so, they set out to open a coffee shop that would provide that space for their community.