What are the responsibilities and job description for the Junior Implementation Manager position at Ziflow?
Junior Implementation Manager
As a Junior Implementation Manager at Ziflow, you’ll help new customers successfully deploy and adopt our creative collaboration platform. You’ll play a critical role in setting customers up for long-term success by guiding them through onboarding, setup, and launch, ensuring they drive immediate value from Ziflow.
Reporting directly to the VP of Customer Success, you’ll manage smaller-scale implementations independently and assist on larger, more complex deployments. This role is ideal for someone with early experience in SaaS or customer onboarding who’s ready to expand their technical, project management, and customer engagement skills.
Key Responsibilities
- Project Management: Plan and manage implementation milestones, track progress, and ensure customers stay aligned on timelines and deliverables.
- Customer Onboarding: Serve as the primary point of contact during onboarding, providing proactive updates, clear next steps, and responsive communication.
- Requirements Gathering: Collaborate with customers to understand their business needs and technical requirements, translating them into actionable implementation plans.
- Solution Customization: Customize Ziflow solutions to meet specific customer requirements, ensuring seamless integration with their existing systems.
- Technical Support: Provide technical assistance during the implementation process, addressing any issues that arise and ensuring a smooth transition.
- Training and Education: Conduct training sessions to ensure customers understand Ziflow’s features, best practices, and integrations.
- Documentation: Create and maintain comprehensive documentation of the implementation process, including project plans, timelines, and customer communications to ensure a smooth handoff to Customer Success.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Customer Success to ensure every customer’s transition from purchase to adoption is seamless.
- Performance Monitoring: Understand customer goals and help translate them into Ziflow configurations and workflow setups that align with their creative processes.
- Customer Relationship Management: Build strong relationships with customers, serving as their primary point of contact throughout the implementation process.
- Feedback Loop: Gather feedback from customers post-implementation to inform continuous improvement of Ziflow’s products and services.
- Continuous Improvement: Identify opportunities to improve onboarding efficiency, customer experience, and internal processes
Experience & Background
- 1–2 years of SaaS experience (Customer Success, Implementation, Onboarding, Support, or Project Coordination)
- Experience running customer onboarding tasks, even if paired with a senior IM/CSM
- Exposure to workflow tools, integrations, or platforms that require configuration
- Experience leading customer calls or training sessions is a big advantage
- Any familiarity with creative, marketing, or project management tools is a plus (but not required)
- Previous work experience in MarTech, Human Resources
Technical Profile
Required:
- Comfortable learning software quickly
- Basic understanding of SaaS platforms, integrations, and configuration
- Ability to troubleshoot simple customer issues
Ability to translate customer goals into platform setup steps
Salary : $82,000 - $90,000