What are the responsibilities and job description for the Customer Experience Specialist position at Ziebell Door Company?
Company Description
Ziebell Door Company specializes in residential, commercial, and industrial garage door services in Merrill, Wisconsin. With a commitment to quality and customer satisfaction, our company provides expert solutions tailored to the needs of our clients. We take pride in delivering reliable, durable, and visually appealing garage door products and services. By focusing on efficiency and customer care, we have become a trusted partner for businesses and homeowners alike in the Merrill region.
Role Description
We are seeking a full-time Customer Experience Specialist to join our on-site team in Merrill, WI. This role involves direct communication with customers to address inquiries, assist with service requests, and provide solutions related to garage door services. Key responsibilities include managing customer accounts, scheduling appointments, handling complaints empathetically, and ensuring quality customer experiences from start to finish.
Qualifications
- Customer service skills, including active listening, effective communication, and problem-solving
- Organizational and multitasking abilities, including time management and attention to detail
- Experience with data entry, record-keeping systems, and CRM tools
- Basic knowledge of garage door operations or willingness to learn industry-specific concepts
- Proficiency in computer skills, including email, spreadsheets, and word processing tools
- Ability to work collaboratively in a team environment
- High school diploma or equivalent; additional certifications relevant to customer service are a plus
- Previous experience in a customer service or support role is preferred