What are the responsibilities and job description for the Customer Service Representative position at Zia Natural Gas Company?
Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our customers.
Duties:
- Receipt of cash payments, daily balance of cash receipts
- Perform data entry tasks accurately and efficiently
- Respond to customer inquiries and account requests
- Utilize phone etiquette skills to ensure positive customer interactions
- Open/Close Service Order requests
- Dispute/complaint resolution
- Receive Emergency calls/dispatch
- Filing and a variety of other office related tasks as requested
Experience:
- Prior experience in a customer service role is preferred but not required
- Ability to analyze customer needs and provide appropriate solutions
- Strong communication skills in English, both verbal and written
- Proficiency in data entry tasks with attention to detail
Benefits:
- Medical and Dental Insurance, paid time off, sick leave
- Opportunities for career growth and advancement within the company
- Profit sharing and 401 (k) savings plans
Requirements:
- High School Diploma or GED
- Excellent phone etiquette skills
- Computer skills, customer service experience, and experience balancing payment receipts are preferred but not required
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $17