Job Description

About the Team:

The Sr Field Service Engineer is responsible for representing internal engineering and business departments while supporting on-site customer product development initiatives, which ensure the seamless and timely integration of ZF products into customer engineering projects, in addition to serving as a technical liaison for all engineering applications during product development at the respective customer site.

What you can look forward to as Sr Field Service Engineer:

• Resolves service and warranty problems related to Off-Highway BU in North America.
• Troubleshoots and answers technical questions related to operations, service, and warranty.
• Act as “first response” for any quality issues that may arise at OEM customer locations.
• Visits customer installations for the purpose of troubleshooting and corrective action of ZF products during “unit down” situations.
• Communicates with respective ZF Business Units regarding technical problems for engineering resolution and direction.
• Reviews field returns for non-conformities and implements corrective actions as instructed.
• Manage interface between warranty, production, and engineering to improve product, based on feedback from warranty and customer visits. Recording of all technical, warranty-related information from the field and manage the subsequent inspection of defective units.
• Supporting warranty claim settlement and claim decision (according to given standards).
• Determines warranty issues based on technical know-how and/or policy.
• Responsible for product training at the customer plant level.
• Performs installation checks on various customer application.
• Travel as required to support both ZF facilities and Customer locations. Travel is extensive (60-80%), including international assignments.
• This position is designed with the responsibility and authority to represent the needs of the customer in accordance with the company policies.
• Understand and comply with ISO 9001, TS16949, and ISO14001 requirements.

Your profile as Sr Field Service Engineer:

• Bachelor’s Degree in Mechanical Engineering or related field
• 6 – 8 years experience
• Must be able to speak/understand/write English
• Effective verbal and written communication skills, including experience in dealing with customers.
• Must possess and maintain valid passport for international travel as well as valid US drivers license.
• Experience in technical support with industrial equipment is required including: hydraulic, electrical, and mechanical systems.
• Ability/willingness to travel both domestically and internationally (up to 50%).
• 3-5 years of ZF product knowledge preferred.
• Knowledge of 5S and Six Sigma problem-solving methodology, preferred.
• Familiarity with transmission components and the technical characteristics of Powertrains (engine to tires), preferred.

What We Offer at ZF:

The expected base compensation for this role is $90,000.00- $120,000.00 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays
• A strong diversity culture
• Supportive Employee Groups and community outreach activities