What are the responsibilities and job description for the OES Order Management Specialist position at ZF?
Req ID 90737 | Hebron, KY, United States ZF CV Systems North America LLC
Job Description
About the Team: As an OES Order Management Professional, you will play a key role in ensuring customer satisfaction by managing and monitoring orders, collaborating closely with customers and internal teams to meet service and forecast goals. You'll work across functions to support product launches, resolve issues, and drive continuous improvement in processes. This role offers a dynamic blend of customer interaction, data analysis, and cross-functional coordination within a fast-paced, team-oriented environment.
What you can look forward to as an OES Order Management Professional:
- Responsible for processing and monitoring customer orders, negotiating and adjusting delivery dates with agreement of customers.
- Work with customer to meet customer service fill rate goals, maximize customer satisfaction, meet forecast accuracy goals, and work with key account management team, material planning team and others.
- Proactively collaborate and communicate with key account management and material planning teams to ensure sufficient quantities of product are available to meet customer demand and are in line with forecast.
- Coordinate efforts to solicit from the customer both current and anticipated customer line rates, product conversion/marketing information, and historical sales as input into sales and material forecast plan.
- Utilize available systems to prepare, analyze, and summarize results of customer demand patterns and fluctuations.
- Manage interface with customers and product engineering, materials, and warehouse employees during the product development process to identify customer requirements and timing; also help coordinate new product introductions, engineering changes and part number changes.
- Interface with customers and key account managers to resolve issues affecting customer satisfaction and to support key customer account activity.
- Work directly with customers to better understand their internal processes, key contacts and communicate this information internally to vested parties as required to improve efficiency of direct reports and improve customer satisfaction.
Your Profile as an OES Order Management Professional:
- Associate Degree or equivalent experience
- 1-3 years order management or equivalent experience (customer service, order fulfillment, etc.)
- Significant hands-on ERP or MRP experience, preferably SAP, focusing on the sales, distribution, materials, and supply chain business functions.
- Knowledge and understanding of EDI
- High customer orientation with team approach
- Exceptional analytical, communication, interpersonal, and organizational skills.
- Ability to communicate effectively, laterally and horizontally, to internal and external business partner
Why you should choose ZF in Hebron:
- A supportive, collaborative team environment
- Annual Incentive Plan
- Paid Vacation
- 401k Plan
- Health Care Benefits
- Paid Holidays
- A strong diversity culture
- Supportive Employee Groups and community outreach activities
Be part of our ZF team as OES Order Management Specialist and apply now!
Contact
Gabriela Palacio
DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.
Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran