What are the responsibilities and job description for the Aftermarket Account Manager - Northeast position at ZF Group?
Aftermarket Account Manager
About the Team: The Aftermarket Account Manager – will be responsible for maintaining ZF as a preferred and reliable partner by managing all dimensions for assigned Aftermarket region/accounts. The focus is on continuously improving customer satisfaction and further enhancing the customer/supplier relationship through translation of the voice of the customer into the right customer strategy and serving as the central conduit for all customer related activities.
This is a remote position that will oversee the following territories: New York, Pennsylvania, Massacusetts, New Jersey, Maryland, Delaware, Maine, Vemront, New Hampshire and Connecticut.
What you can look forward to as an Aftermarket Account Manager:
- Lead the request for quotation process for all customer requests.
- Execute sales growth strategies.
- Ensure the organization is responsive to customer needs, expectations and requests and communicate these throughout our organization.
- Strengthen the account team fulfilling all internal and external expectations.
- Maintain product development strategies in the Business Units to fulfill customer and market needs.
- Initiate and implement campaigns, projects, and customer events as required.
- Support all negotiations with the customers, including contracts and promotional programs.
- Deliver premium service levels across the value chain from product development, through manufacturing, to delivery.
Your Profile as an Aftermarket Account Manager:
- Bachelor’s degree in Business, Engineering, or related field; an equivalent combination of education and experience will be considered.
- 6 years of experience in technical/sales background, preferably in the heavy truck industry, automotive market, or Aftermarket sales
- Commercial Vehicle experience is highly preferred.
- Proficient in Microsoft Office Suite, including Excel Outlook and Teams; Strong Excel skills required.
- Deep commercial understanding of the assigned region and/or customers.
- Excellent presentation skills.
- Negotiation/Relationship management skills.
- Ability to travel 50% - 75% of the time.
Why you should choose ZF:
- Annual Incentive Plan
- Paid Time Off
- 401k Plan
- Health Care Benefits
- Paid Holidays
- A supportive collaborative team environment
- A strong diverse culture
- Supportive Employee Groups and community outreach activities