VP of Operations

Role Overview

As a key member of the leadership team, the VP, Operations will lead day-to-day management of all operations activities as well as formulate strategic planning and lead business development/sales activities to ensure the company achieves both short and long-term growth and operations goals. The successful candidate will assume responsibility for P&L management, growth, client development, project delivery, client satisfaction, and overall financial success. This position requires a strategic leader with strong business acumen, demonstrated experience developing and executing business objectives, and a track record of growth and profitability within a services organization with recurring service contracts and repeat business.

Status: Full-Time, Exempt

Key Responsibilities

• Lead all operations activities, ensuring the successful execution of all installation activities and ongoing service contracts.
• Responsible for management of the full operations team with direct supervision of Installation and Service teams.
• Collaborate with President and other leadership to ensure organization meets growth, revenue, and EBITDA targets along with overall performance metrics.
• Work closely with the sales team to secure long term service contracts and ensure repeat business.
• Provide efficient operational execution, driving a culture of innovation to create and deliver first in class operations means and methods.
• Participate in company strategy and strategic execution of the company’s vision.
• Work closely with the President to ensure service excellence and ensure that new delivery standards are developed to deliver value to customers
• Hire, reward, coach, develop, and retain talented staff to ensure the company’s superior performance for the long-term.
• Remain abreast of fire and life safety industry changes and quickly respond to any significant changes (positive or negative) which may impact operations.
• Work closely with the President and senior management team to develop and employ a strategic approach to expand operations and support corporate growth via merger and acquisition opportunities.
• Ensure adequate resources are available and allocate resources to meet demand.
• Hire, reward, coach, develop, and retain talented staff to ensure the company’s superior performance for the long-term.
• Stay accountable for maximizing the profitability of operations, including management and oversight of all installation, product and service activities.
• Through project delivery excellence and management, deliver high value service to current and future customers, and create an environment of continuous improvement.
• Serve as the company representative, developing strong business relationships with current clients, potential new clients, community leaders, and industry groups to benefit the company as a whole.
• Support business development and new client pursuits.
• Leverage pre-existing business relationships within the industry to create new opportunities.
• Participate in executive meetings and contribute to the vision, goals, and objectives of the company.
• Create and maintain a strong level of communication, collaboration, and team effort.
• Assist with leading the planning activities for the company and assure establishment of management practices necessary to effectively manage the business.
• Ensure strict adherence to safety and risk management policies and procedures.

Qualifications

• Bachelor’s Degree (preferred) or equivalent business leadership experience.
• 10 plus years of progressive leadership experience in managing a customer-focused, commercial services business.
• Highly motivated leader with proven experience contributing to the strategic success of division or corporate operations within a commercial services business.
• Demonstrated success in service delivery, client relationships, and profitability.
• Experience managing multiple services projects simultaneously, including planning, scheduling, resource allocation, and financial performance (profit/loss).
• Experience with strategic and operational planning and client relations.
• Strong leadership skills with the ability to closely manage client relationships with finesse and provide conflict resolution as needed.
• Experience negotiating service contracts, including knowledge of various contract forms and dispute resolution activities.
• Experience developing and driving operational strategies.
• Proven business development and client identification/pursuit experience, including the ability to secure repeat business and build long term relationships.
• Problem solving mindset with the ability to work independently and manage processes to achieve goals.
• Experience with process improvements and creating optimal structures resulting in increased efficiency to maximize profitability.
• Active participation in relevant industry associations.
• Proven leadership skills with demonstrated successful experience managing staff organizations, inspiring a team, and overseeing recruitment, employee development, and retention.
• Strong attention to detail and the ability to maintain a high level of professionalism in a fast-paced and dynamic environment.
• Must have a personal commitment to organizational excellence, displaying honesty, integrity, and a strong sense of ethics in all decisions and actions.
• Must demonstrate strong analytical and problem-solving skills with exceptional interpersonal skills at all levels.
• A high-energy leader with the ability to motivate and inspire a team.
• Outstanding communication skills, sound business judgment, proven decision-making ability, and strong organizational skills.
• Familiar with large project installations including project management responsibilities.

The Alert Alarm Benefit:

Compensation starts at $110,000 (DOE)

We offer a full benefits package, including health, dental, and eye insurance, STD and life Insurance, a 401k savings plan, paid time off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!

We are a proud Equal Opportunity Employer

EEOC Statement

Alert Alarm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $120,000 - $140,000