Alert Alarm Inspection Coordinator

Role Overview

The Inspection Coordinator is the primary point of contact for our valued customers during business hours. This role addresses customer inquiries, resolves issues, and assists with a range of requests. The Inspection Coordinator will use problem-solving skills and product knowledge to ensure customers receive the best possible service.

Status Full-Time, Non-Exempt

Key Responsibilities

• Assist customers in troubleshooting technical issues over the phone. Walk customers through step-by-step solutions to resolve their problems.
• Handle requests related to account management, including cancellations and transfers. Update and maintain customer records in the database.
• Investigate service problems by identifying root causes and providing effective solutions. Follow up with customers to ensure their issues are fully resolved.
• Effectively communicate the value of our products and services to customers, aligning features with their specific needs.
• Create service tickets for issues that cannot be resolved over the phone, ensuring that detailed information is documented.
• Open customer accounts by accurately recording information and ensuring data integrity.
• Review customer profiles to identify their unique needs and recommend appropriate services, including upgrades and new service options.
• Handle customer complaints via phone, email, or mail with professionalism and empathy. Work towards finding satisfactory resolutions to customer concerns.
• Assist technicians by ensuring accurate documentation of client accounts.
• Generate and maintain reports related to customer interactions and service requests.
• Schedule inspections, service appointments, and coordinate with technicians, vendors, and customers.
• Maintain calendars, generate reports, and manage documentation through Sedona, Excel, and Building Reports.
• Coordinate and track technician travel and lodging reservations for inter-island travel, as well as verify per diem for the travel for accounting.
• Other duties as assigned

Qualifications

• High School Diploma or General Education Degree (GED)
• Two (2) years in a customer service experience, prior data entry skills (type 30wpm), 10-key experience, and telephone work experience preferred
• Knowledge of and a proficiency in Microsoft Office applications (Word, Excel, Access, Outlook) and internet.
• Time management, planning and forward-thinking skills
• Self-motivated and a professional attitude
• Ability to make sound decisions, be very organized and detail oriented
• Strong listening, written and verbal communications skills
• Ability to multi-task, prioritize, and manage time effectively

Work Requirements

• This job requires sitting for extended periods of time in an air-conditioned facility.
• This job involves using a computer for extended periods of time.
• Daily use of headsets to communicate with customers.
• Answering calls, typing, and navigating computer systems will involve repetitive movements within a fast-paced and high expectation call center environment.
• The facility is a secure worksite.

The Alert Alarm Benefit:

Compensation starts at $19/hour

We offer a full benefits package, including health, dental, and eye insurance, STD and life Insurance, a 401k savings plan, paid time off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!

We are a proud Equal Opportunity Employer

EEOC Statement

UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws