Senior Client Success Manager

Who We Are

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

The Senior Client Success Manager is at the forefront of Zeta’s strategic enterprise-direct client partnerships. In this fast-paced environment, the Senior Client Success Manager ensures that their book of Zeta clients is meeting its campaign performance goals and works in tandem with their Account Director and Client Development partners to drive account growth via highly deterministic digital advertising programs.

Responsibilities

• Apply knowledge of Zeta offerings, client goals/objectives, industry trends, etc. to develop strategic recommendations for account growth, performance improvements, creative enhancements etc.
• Serve as primary point person for any/all campaign requests and communication with clients, including creative changes, pacing reports, performance reports, client meetings, campaign recommendations, etc.
• Rapidly acquire a deep and technical understanding of Zeta’s core offerings, campaign analyses, competitive solution advantages, and the processes that power them with the ability to articulate the benefits of each persuasively to prospects and customers.
• Coordinate, manage, and organize all facets of campaign management including custom creative buildouts, data management, and thorough documentation of all processes associated with your book of clients.
• Conceptualize and manage project timelines, coordinating with internal teams to meet client goals.
• Lead weekly client status meetings and own client-facing project management documentation to track deliverables.
• Liaise with both internal and external teams, maintaining clear documentation and accountability to track deliverables.
• Monitor both internal and third-party reporting for features like pacing, performance and budgetary purposes.
• Work closely with internal teams to provide continued feedback and analysis for campaigns, inclusive of optimization suggestions and recommendations.
• Share accumulated expertise with clients to advise on campaign strategies that aim at generating scalable performance results.
• Partner with the Zeta Analytics and Client Development teams to prepare post-campaign analysis reports for clients.
• Manage new and existing client campaigns to successfully meet and exceed client performance expectations and maintain strong relationships with advertisers to ensure long-term success.
• Manage the flow of campaigns from start to finish.
  
  

Requirements

• 6 years of experience in online advertising within Customer Success/Account Management, and/or Sales function.
• Comfort holding yourself and your teammates accountable to mutual agreements and goals
• Demonstrated ability to develop and nurture relationships and positively impact all levels of the decision-making process.
• Proud reputation as a "go-getter" with comfort digging into challenges.
• Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational and time management skills.
• Passion for media and data, and a thorough understanding of the digital advertising industry
• Strong analytical skills, including high level of comfort with Excel 
• Strong presentation skills, including a high level of comfort with PowerPoint
• Excellent persuasive writing, communication, and presentation skills
• Able to work independently, while being open to direction and guidance
• Travel as needed
  
  

Benefits & Perks

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
  
  

SALARY RANGE

The salary range for this role is $90,000 - $110,000 depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases