Senior Project Manager

Senior Project Manager, Customer Delivery

Location: Tualatin, Oregon Hybrid

About the Role

ZeroTouch Metrology is seeking an experienced Senior Project Manager, Customer Delivery to lead the execution of customer-facing metrology and automation projects.

As the business owner of assigned projects, you will be responsible for delivering solutions that meet customer expectations while achieving company objectives for safety, quality, schedule, and profitability. You will serve as the primary customer interface throughout project execution, leading cross-functional teams to ensure successful project delivery from order handoff through customer acceptance and project closeout.

Working closely with Engineering, Operations, Supply Chain, Quality, Finance, Product Management, and Service, you will drive project execution, proactively manage risks, and maintain strong customer relationships throughout the project lifecycle.

In addition to project delivery responsibilities, you will help enhance the processes, tools, and operational capabilities needed to support ZeroTouch Metrology's growing installed base and long-term customer success.

This role offers the opportunity to work directly with leading manufacturers, deliver innovative metrology and automation solutions, and make a meaningful impact on the growth and success of ZeroTouch Metrology.

What You'll Do

Project Leadership & Customer Delivery

• Lead customer projects from order handoff through Site Acceptance Testing (SAT), customer acceptance, and formal project closeout.
• Serve as the primary customer point of contact throughout project execution and act as the Voice of the Customer within ZeroTouch Metrology.
• Develop and maintain project schedules, budgets, resource plans, forecasts, and risk mitigation strategies.
• Define project objectives, milestones, deliverables, execution plans, and critical paths.
• Lead cross-functional teams across Engineering, Operations, Supply Chain, Finance, Product Management, Applications, Quality, Sales, and Service.
• Monitor project performance against scope, schedule, budget, and customer commitments.
• Manage project financial performance, including forecasting, cost tracking, margin management, and variance analysis.
• Lead project change management activities while ensuring alignment with customer requirements and contractual commitments.
• Identify, assess, and mitigate project risks through proactive planning, communication, and escalation.
• Coordinate activities of suppliers, subcontractors, and external integration partners.
• Communicate project status, risks, financial performance, and recovery plans to customers and leadership.
• Ensure successful completion of customer acceptance requirements and transition projects into long-term support.
• Drive continuous improvement initiatives that improve project execution, operational efficiency, and customer satisfaction.

Service & Customer Support Development

• Support the coordination and prioritization of field service and customer support activities.
• Help develop service processes, documentation standards, response procedures, and performance metrics.
• Partner with Engineering, Product Management, and Quality teams to address recurring customer issues and improve product reliability.
• Support aftermarket opportunities including service agreements, upgrades, spare parts, and ongoing customer support programs.
• Contribute to the development of scalable service processes and operational capabilities as the business grows.

What We're Looking For

• Proven ability to lead cross-functional teams and drive accountability without direct authority.
• Strong customer-facing leadership skills with the ability to build trusted relationships and effectively manage stakeholder expectations.
• Excellent planning, organizational, and problem-solving skills.
• Strong financial and business acumen with experience managing budgets, forecasts, and project profitability.
• Ability to balance multiple priorities in a fast-paced, growth-oriented environment.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong leadership, negotiation, and conflict-resolution capabilities.
• Proactive, solutions-oriented mindset with a focus on execution and continuous improvement.
• Experience supporting customer service, field service, customer success, or post-installation support activities is preferred.
• Willingness to travel domestically and internationally as business needs require.

Qualifications

• Bachelor's degree in Engineering, Business, Project Management, or a related technical discipline.
• PMP certification preferred.
• 5 years of experience managing complex customer delivery, capital equipment, industrial automation, manufacturing, metrology, or technology-focused projects.
• Demonstrated success leading projects within a matrixed organization.
• Strong understanding of project management principles, risk management, and financial controls.
• Experience managing project budgets, forecasts, cost controls, and customer-facing deliverables.
• Strong technical, operational, and business acumen.
• Experience with Jira, Confluence, ERP systems (Epicor preferred), and Microsoft Office applications.
• Experience supporting customer service organizations or post-installation operations is preferred.

Additional Information

• This position is based in our Tualatin, Oregon facility and requires on-site collaboration.
• This role does not currently have direct reports and is primarily responsible for leading cross-functional teams and driving project execution through influence, collaboration, and customer leadership.
• As ZeroTouch Metrology continues to grow, this position will have the opportunity to help define future service processes, organizational structure, and operational capabilities.
• Domestic and occasional international travel of approximately 20-30% is required to support customer project execution, system acceptance activities, and key project milestones.
• A valid passport, or the ability to obtain one, is required.

Why Join ZeroTouch Metrology?

• Lead high-impact customer projects utilizing advanced metrology, automation, robotics, and precision manufacturing technologies.
• Own project outcomes from order handoff through customer acceptance and long-term customer success.
• Work directly with customers to solve complex manufacturing challenges and deliver measurable results.
• Collaborate with multidisciplinary teams across Engineering, Operations, Finance, Quality, Supply Chain, Product Management, and Service.
• Help shape the future of customer delivery and service capabilities at ZeroTouch Metrology.
• Join a collaborative culture focused on innovation, accountability, customer success, and continuous improvement.
• Grow your career while making a direct impact in a rapidly expanding technology organization.

ZeroTouch Manufacturing, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Applicants who require accommodation due to a disability at any point during the application process may contact Human Resources at HR.IMS@zerotouchmetrology.com. ZeroTouch provides reasonable accommodations for employees and applicants with disabilities consistent with applicable laws.