Call Center Representative

zerorez Commercial Las Vegas are seeking a highly organized and customer-focused Call Center Agent to support our growing operations.

This position serves as the primary point of contact for customers while also supporting scheduling, dispatch coordination, account follow-up, and administrative functions. The ideal candidate is professional, dependable, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

This role plays a critical part in delivering exceptional customer service, maintaining efficient scheduling, supporting field operations, and helping drive company growth.

• Answer incoming customer calls professionally and efficiently
• Schedule, reschedule, and confirm service appointments
• Respond to customer questions regarding services, pricing, and scheduling
• Resolve customer concerns or escalate issues when appropriate
• Maintain accurate customer records and service notes
  

• Coordinate daily schedules for field technicians
• Communicate job details and schedule updates to technicians
• Monitor technician progress throughout the day
• Assist with route adjustments and schedule changes as needed
• Help maximize technician productivity and schedule efficiency
  

• Enter and maintain accurate information in company software systems
• Process work orders and update customer records
• Assist with recurring service scheduling and appointment confirmations
• Support collections efforts and customer payment follow-up
• Assist management with reporting and operational projects
  

• Conduct outbound calls to customers as needed
• Confirm future appointments and recurring services
• Support customer retention efforts
• Identify opportunities to expand services within existing accounts
• Maintain professional relationships with customers
  

• Previous customer service experience required
• Call center experience preferred
• Dispatching or scheduling experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail
• Basic computer proficiency and ability to learn company software
• Reliable attendance and strong work ethic
  

• Experience in service-based industries
• Dispatch or route management experience
• Collections or account follow-up experience
• CRM or scheduling software experience
  

• Customer Service Excellence
• Professional Communication
• Organization and Time Management
• Problem Solving
• Accountability
• Attention to Detail
• Adaptability
• Teamwork
  

At zerorez Commercial Las Vegas, we believe great customer experiences begin with great people. This position offers an opportunity to become a key member of a growing organization while developing skills in customer service, operations, scheduling, and business support.

Growth opportunities are available for team members who demonstrate strong performance, leadership, and operational excellence.