What are the responsibilities and job description for the Customer Audit and Risk Analyst position at zerohash?
About The Job
The Customer Audit and Risk Analyst’s primary responsibility will be conducting reviews and audits of the partner customers (Platforms) of zerohash. This will include obtaining updated KYC/CIP/CDD/EDD/BO information and the application of risk ratings and profiles for partner customers and shared end customers. This will involve reviewing existing and updated documentation for validity and using other sources to verify supplied information/documents to ensure compliance of internal policy and regulatory requirements. Previous experience in a B2B2C FinTech context is especially valuable for this role. This role reports to the Manager, Third Party Onboarding and Compliance (or similar).
This fully remote role is open to candidates in any AMER, EUR, UK, BERMUDA, or other relevant time zone.
Responsibilities
zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.
The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global.
zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zerohash infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.
The company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight.
To date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more.
zerohash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure.
At zerohash, we're building the infrastructure that makes digital money work securely, compliantly, and at global scale.
The zerohash Culture
All zerohash employees are guided by the following characteristics and core principles:
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For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.
If you want to verify an interview request or report a fake job posting or suspicious communication, please contact us immediately at talent @zerohash.com. This email is for fraud reports only. Candidate application inquiries will not be responded to.
The Customer Audit and Risk Analyst’s primary responsibility will be conducting reviews and audits of the partner customers (Platforms) of zerohash. This will include obtaining updated KYC/CIP/CDD/EDD/BO information and the application of risk ratings and profiles for partner customers and shared end customers. This will involve reviewing existing and updated documentation for validity and using other sources to verify supplied information/documents to ensure compliance of internal policy and regulatory requirements. Previous experience in a B2B2C FinTech context is especially valuable for this role. This role reports to the Manager, Third Party Onboarding and Compliance (or similar).
This fully remote role is open to candidates in any AMER, EUR, UK, BERMUDA, or other relevant time zone.
Responsibilities
- Perform client due diligence and KYC screening on existing customers for the various business units
- Guide internal business units in gathering updated KYC packages and audit requests
- Review and process watch list filtering and negative news alerts that are generated as part of customer updates and audits
- Actively participate and contribute to projects and other assigned tasks
- Work with different teams including business units leaders, surveillance, compliance, and technology.
- Conducts research via online tools to reverify entity and beneficial owners.
- Identify potential KYC concerns and escalate to more senior team members or the Manager during the review process
- Responsible for the KYC processing of clients forms and maintaining reference databases with completed records and information.
- Conduct KYC due diligence searches and perform reviews for existing customers of Zero Hash and its affiliates.
- Conduct audits of partner customers and shared end customers, including for potential indication of inconsistencies or other concerns.
- Respond to requests for information regarding appropriate KYC documentation.
- Identify potential areas for improved processing and automation of manual processes wherever possible.
- Escalating to management on clients identified as High Risk or where material adverse information has been identified.
- Accurately update risk assessments of existing clients, resolving issues where appropriate
- Assists in the development and improvement of policies and procedures for the team
- Assist with ad-hoc projects and reviews as needed
- College degree with strong academic credentials
- 1-2 years of AML experience or related FinTech or financial services experience (especially B2B2C)
- Hardworking and driven
- Strong time management skills and ability to execute tasks within tight deadlines
- Strong verbal and written communication skills
- Strong organizational, analytical and communication skills
- Strong interpersonal skills necessary to work effectively with colleagues across regions and business units
- Ability to multi-task effectively maintain attention detail
- Excellent time management and organizational skill
- Crypto experience a plus
- ACAMS or similar certification a plus
- Experience with MSB’s, securities broker-dealers, or commodities futures commission merchants a plus
- Proficiency in Excel, including pivot tables and VLOOKUP’s a plus
- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.
The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global.
zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zerohash infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.
The company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight.
To date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more.
zerohash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure.
At zerohash, we're building the infrastructure that makes digital money work securely, compliantly, and at global scale.
The zerohash Culture
All zerohash employees are guided by the following characteristics and core principles:
- Independence/Ownership - An ability to work autonomously. Join zerohash, pitch ideas, and shape the work you do.
- Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
- Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
- Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
- Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.
- Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
- Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
- Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.
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For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.
- We’ve recently seen an increase in individuals impersonating zerohash recruiters to target job seekers. Please stay vigilant and keep the following in mind to ensure you are communicating with the real zerohash team:
- Verified Emails Only: Official outreach will only come from a @zerohash.com email address.
- No Messaging Apps: We will never contact you via unsolicited text messages, WhatsApp, or Telegram.
- Official Applications: Only apply directly through our careers webpage (zerohash.com/careers) or zero-hash.breezy.hr.
If you want to verify an interview request or report a fake job posting or suspicious communication, please contact us immediately at talent @zerohash.com. This email is for fraud reports only. Candidate application inquiries will not be responded to.