Senior People Operations Generalist (US - Remote)

Zero Gravity Marketing (ZGM) is seeking a Senior People Operations Generalist to own and execute key People Operations functions across the agency. This role partners closely with the Director to manage full-cycle recruiting for both employees and contractors, while overseeing onboarding, offboarding, benefits administration, HR operations, and internal communications.

This is a hands-on, high-ownership role in a lean, fast-paced environment. You'll be responsible for driving core People processes, maintaining accurate employee and contractor records, coordinating recruiting activities, and supporting performance management while helping ensure compliance across a distributed workforce.

The ideal candidate is highly organized, detail-oriented, and proactive, with strong judgment and the ability to work independently. They thrive in an environment where no task is too small and are comfortable balancing day-to-day administrative responsibilities with higher-level People Operations initiatives.

Core Responsibilities

Employee & Contractor Lifecycle

• Own onboarding and offboarding processes for employees and contractors, ensuring a smooth, compliant, and welcoming experience.
• Manage contractor lifecycle logistics, access provisioning, documentation, and exits.
• Maintain accurate and up-to-date employee and contractor records and documentation

Recruitment & Talent Acquisition

• Own full-cycle recruiting for employee and contractor positions, from job posting through offer stage
• Source, screen, and evaluate candidates, conducting initial interviews and recommending qualified candidates for further consideration
• Coordinate and facilitate interview processes, candidate communications, and hiring logistics
• Present candidate recommendations and hiring updates to the Director for review and approval at key stages of the hiring process
• Prepare offer details and onboarding coordination following final hiring approval
• Maintain a positive candidate experience and ensure timely communication throughout the recruiting process

Benefits & 401(k) Administration

• Partner with Director to administer health benefits and retirement plans.
• Support Open Enrollment communications and execution.
• Serve as a primary point of contact for employee benefits questions and support.

People Systems & HRIS

• Own employee and contractor data within the HRIS, ensuring accuracy and integrity
• Manage updates, audits, and reporting as needed
• Respond to employee HR inquiries with clarity and discretion.
• Troubleshoot issues and improve data processes over time

Compliance Support

• Support compliance with federal and state employment requirements by maintaining accurate records and documentation
• Assist with compliance-related tasks such as I-9 verification, audits, and required updates to employee records
• Help ensure policies and practices align with basic compliance standards across a distributed, multi-state team
• Flag potential compliance risks or gaps to the Director and support resolution as needed

Internal Communications

• Draft and distribute clear, professional company-wide communications related to People Ops programs and updates
• Partner with leadership on People Ops messaging as needed

Logistics & Operations Support

• Manage company swag ordering and distribution
• Support travel coordination and company events as needed

Qualifications

• 4–7 years of experience in a People Operations or HR Generalist role
• Demonstrated ability to own and manage core People Ops processes independently
• Experience maintaining HR systems and improving workflows
• Strong accuracy and follow-through across sensitive data and processes
• Clear and professional written and verbal communication skills
• Ability to handle confidential information and navigate employee matters appropriately
• Experience recruiting and managing a full-cycle recruiting process

Preferred

• Exposure to multi-state employment environments and familiarity with state-specific compliance considerations (e.g., leave laws, wage and hour basics)
• Experience working in a remote environment and/or agency setting
• Familiarity with HRIS systems and project management tools to support HR operations and workflow management (e.g., Gusto, Asana, or similar platforms)

Why Join ZGM

• Partner closely with leadership in a trusted, high-impact role
• Own core People Operations work that directly supports the team
• Work in a flexible, agency environment with room to shape processes
• Contribute to a growing organization without heavy bureaucracy

Benefits

At Zero Gravity Marketing, we offer competitive compensation packages, opportunities for professional growth and development, a vibrant company culture, and a supportive team environment where your contributions are valued and recognized.

If you are passionate about HR and operations management and thrive in a fast-paced, dynamic environment, we encourage you to apply for the People & Operations Manager position and join our team of digital marketing enthusiasts dedicated to making a difference.

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications here: https://jobs.gusto.com/postings/zero-gravity-marketing-llc-senior-people-operations-generalist-a93fac95-3605-431b-8ec1-9ba3cf659281