Intensive Community Based Case Manager

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

General Summary:

The purpose of this position is to provide a wide range of community support and coordination of services to people experiencing serious mental illness to ensure their needs are addressed. The Intensive Case Manager is accountable for carrying out the case management processes of problem identification, assessment, planning care, interventions, evaluation of client response, and revision of individualized service plan, as appropriate in accordance with organizational requirements. The Intensive Case Manager works with the client in the community, home environment, and at agency locations. Works hours/shifts as posted.

Hours: Monday-Friday; 8:30-4:30pm

Essential Duties and Responsibilities:

• As part of the Intensive Case Management team, the Intensive Case Manager works in close collaboration with teammates to ensure all client’s needs are met via the team. Each Intensive Case Manager is responsible to assess client strengths and needs, conduct comprehensive care coordination, and contribute to the development of an individualized service plan delineating specific actions, and assumes responsibility for interventions. 
• Participates in regularly scheduled Intensive Case Management team meetings and weekly huddles for planning, prioritizing and implementing daily tasks and assignments as directed by supervisor.
• Monitors and evaluates client progress toward goal attainment. Reviews and modifies individualized service plans as needed.
• Maintains contact with the client as indicated in the individualized service plan or as needed to ensure stability.
• Provides active outreach as necessary, including regularly conducting field-based work, crisis intervention and management, and acquisition of appropriate community supports.
• Links and/or refers clients to other services, programs, and agencies as needed. Assists in assuring clients obtain and retain applicable entitlements. Serves as an advocate for clients. With appropriate releases, communicate with family members and significant others as indicated.
• Accurately documents service provision and billing information in accordance with agency timelines to assure reimbursement and compliance with accrediting body requirements.
• Perform other duties as assigned. 

Specific/Individual Competencies:

• Professional approach to all functions and relationships with all levels of staff, clients, other agencies, and the public.
• Demonstrate knowledge of Intensive Case Management program and ability to implement care within the framework of the model and agency policy and procedures. 
• Ability to complete compliant documentation within the EHR within identified timeframes.
• Knowledge of community resources, hospitals, community mental health services, and other appropriate referrals for use when indicated 
• Training requirements include CPR, CPI, new hire, Sanctuary and annual boosters in addition to any required trainings assigned during employment
• Must be able to safely drive in all-weather conditions in support of client needs
• Works effectively and collaboratively within the multidisciplinary team including providing psychoeducation groups as needed.
• Demonstrates excellent written and oral communication skills. 

Organizational Competencies: 

• Demonstrate knowledge of the agency mission, vision, goals, and philosophy as well as the policies and procedures.
• Strives for high client satisfaction by providing leadership and/or assistance to coworkers and clients through the integrated care process. 
• Demonstrate consistent professionalism with all levels of clients, staff, other agencies and the public.
• Demonstrate teamwork.
• Abide by the agency’s and/or professional code of ethics. 
• Commit to cultivating a non-violent and trauma-informed environment for all employees and clients, through our pursuit of Sanctuary; a trauma-informed model. Commit to a deeper exploration of Sanctuary Values.
• Incorporate Sanctuary techniques into daily work activities. 

EOE/M/F/D/V/SO

Position Qualifications:

• Ability to drive company vehicles, i.e. candidates must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier. Those who drive personal vehicles during business must be able to provide proof of insurance.
• Bachelor’s degree in related field preferred 
• Must have at least 2 years of experience working with severe and persistent mentally ill population
• QHMS certification required (at minimum) throughout employment
• CDCA preferred

Those eligible to drive company vehicles must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier. Those who drive personal vehicles during business must be able to provide proof of insurance.