Director of Health Information and Innovation

Description

Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are currently seeking a full-time Director of Health Information and Innovation.  The Director of Health Information and Innovation (DHII) is a member of Zepf Leadership and is responsible for working with and leading the Health Information Technology (HIT) team. DHII responsible for managing the organization’s electronic health record and all other health information related software systems, including ongoing support, training, upgrades, and implementations. The DHII is responsible for participating in the development and ongoing support of the organization’s database and reporting platforms. They will ensure data in reporting is accurate and meets the quality needs of the organization. The DHII advocates the effective use of the Electronic Health Record (E.H.R) applications in combination with backend data and reporting platforms including SQL, Power BI, & SSRS. DHII will work with vendors in establishment of interfaces, health information exchanges, and other APIs needed to properly exchange information as well as provide recommendations regarding technology platforms which will best serve the organizations long-term. The person in this position performs management, project management and technical tasks that require leadership skills, practical knowledge using data analytics, reporting, database, EHR/EMR and business technology platforms. This individual will be responsible for understanding and translating data needs for individuals/departments and implement technical solutions that support the business function for the requesting departments and the organization. 

Essential Duties and Responsibilities:

• Manages the HIT team responsible for creating, manipulating, and validating customized reports, queries, and dashboards from data in EHR and/or other organizational databases or sources. 
• Take a leadership role in the analysis, management, and performance of all client and population outcome data used for delivery of quality person-centered care. This includes training and collaboration with clinical and quality departments regarding the measurement definitions, targets, and action steps required to meet thresholds.
• Work with leadership to identify and develop electronic data collection forms, processes, reporting solutions, training materials, and ongoing access to patient health and organizational outcomes. 
• Works closely with the Executive Leadership Committee to provide information for strategic planning, quality improvements, contract deliverables, and internal/external report requirements. 
• Evaluate Key Performance Indicators (KPI) and Board Outcome reporting requirements in collaboration with clinical staff to recommend adjustments, improvements, elimination of non-meaningful reporting and creation of new reporting benefiting quality measures. 
• Work with EHR vendor(s) to ensure the system is properly supported, maintained, and upgraded as needed. The electronic health record system should be running effectively and efficiency for both staff and clients.
• Resolves EHR related technical and performance issues directly or through delegation of HIT team members.
• Understands, comprehends, and proactively communicates new system changes as they effect data, reports, and health information systems. 
• verses and provides training to the organization’s workforce on the use of technical platforms including the organizations electronic health record as well as all reporting or analytical platforms.
• Responsible for the implementation of EHR related initiatives for the organization. Oversee and participate in project management, development, testing, and training to minimize disruption amongst clinical providers. 
• Participate in continuous education and maintain knowledge of clinical documentation requirements, billing, and coding to ensure EHR system has appropriate changes or updates to comply with requirements. 
• Collaborate with clinical and compliance leaders to maintain compliance with regulatory and accrediting body standards by performing ongoing quality checks and performance improvement plans as needed. 
•  Works collaboratively to keep the data warehouse current with E.H.R., HIE, and other internal/external data 
• Provides direction to HIT staff in resolving help desk issues related to the organization’s Electronic Health Record.
• Create technical documentation/manuals through delegation of HIT Team. 
• Data Content expert in EHR systems data
• Elicit, Document, and analyze reporting needs and requirements

Specific/Individual Competencies:

Demonstrates knowledge of application interfaces and their relationships to agency critical data sources. Understanding of electronic health record applications, computer systems/software and the ability to implement this knowledge into business solutions benefiting the organization. Must maintain a highly professional demeanor, communicate effectively with staff, other agencies or systems, including the public. Must be detail, quality and deadline driven. This individual must abide by the agency code of ethics policy. Incorporates continuous quality improvement techniques into daily work activities. 

Supervisory Responsibilities:

•  Understands the job duties of each employee and position within the department.
• Engages employees with sanctuary influence while enforcing a safe and professional workplace. 
• Abides by the Equal Employment Act to develop, train, and assist each employee. 
• Furthers own knowledge, skills, and abilities to support staff, and Zepf Center’s strategic vision. As well as developing supervisory knowledge, skill, and ability to create a fluid source of communication within the department and agency. 
• Exhibits a leadership role within the department: holding employees accountable; critiquing and praising staff; assigning duties and expectations within the department; and enhancing staff’s knowledge, skills, and abilities by training, delegation, opportunities, and coaching. 
• Observes agency’s policy and cost benefit analysis by appropriately establishing disciplinary actions and timekeeping of each staff member. 
• Meets organizational standards by efficiently and effectively completing evaluations that represent goals and discipline competencies. 
• Ability to comprehend department budgets and fiscal process. Understanding that fiscal recommendations need to correspond with Zepf Center’s strategic vision.  

Serving the Zepf Center in Management is a privilege. You represent the agency in a high level, and responsibly direct staff and policy. You are a constant example for our agency motto: Hope Begins Here.

Requirements

• High level understanding of behavioral health service delivery
• Electronic Health Record form building Skills and Stored Procedures 
• Expertise in ability to write reports from a normalized database
• Perform quality assurance
• Practical experience generating process documentation 
• Prioritize requirements and create customized reporting sets 
• Translating and simplifying requirements 
• Define reporting and alerting requirements 
• Ability to work and thrive in a fast-paced environment, adapting to regulations and technology changes. 
• At least two years of experience working in the industry with the required technologies. 

Education and Experience:

• Bachelor’s Degree in Computer Science, Information Systems, Health Informatics, or another related field. 
• College Courses Working towards Bachelor’s Degree

Those eligible to drive company vehicles must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier. Those who drive personal vehicles in the course of business must be able to provide proof of insurance. This job description in no way states or implies that these are the only duties to be performed in this position. The Health Information Manager will be requested to follow up on any other instructions and to perform any other related duties as assigned by the Chief Compliance & Quality Improvement Officer.

Join our team and enjoy comprehensive benefits designed to support your well-being and financial security! We offer a high deductible health plan with no premium cost per pay, along with a Health Savings Account featuring a generous $1,000 seed money ($2,000 for family coverage). Dental and vision coverage are also offered. Additionally, employees can take advantage of a 403b retirement plan with a company match of up to 3% and a company contribution of 2% after one year of employment, ensuring a solid financial future. We provide life insurance coverage equivalent to 1x annual salary. Time off benefits include sick leave, vacation, personal time, and holiday pay for 9 recognized holidays. Furthermore, we support your professional growth with tuition reimbursement and license reimbursement programs. Join us and thrive with our comprehensive benefits package!

EOE/M/F/D/V/SO