What are the responsibilities and job description for the Quality Assurance Specialist position at Zep, Inc.?
About Zep Inc.
Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across a variety of segments including transportation, industrial, institutional, and food & beverage. We also have a strong presence in the consumer-packaged goods (CPG) segment, where we develop products to help consumers and businesses maintain a clean and safe environment. Our products can be found online and at retail shelves at outlets like Home Depot, Amazon, Lowe’s, Ace Hardware, Grainger, HD Supply, Walmart, and many others. We market our products under well recognized and established brand names, such as Zep®, Enforcer®, Misty®, TimeMist®, TimeWick, and Country Vet®. Zep was founded in 1937 and is headquartered in Atlanta, GA. In 2021, Zep became the official cleaning partner of Atlanta United FC.
Job Description:
Key Responsibilities
Material Quarantine & Inventory Control (Primary Focus)
- Manage quarantine for raw materials, packaging, bulk, and finished goods
- Ensure proper storage, system controls, and status accuracy
- Support material release, rejection, or rework decisions
- Partner with Warehouse, Manufacturing, and QC on inventory status
- Investigate discrepancies and monitor aging materials
- Ensure compliance with cGMP and internal procedures
Investigations & CAPA
- Lead or support deviations, nonconformances, and OOS investigations
- Perform root cause analysis (5-Why, Fishbone, etc.)
- Create and track corrective and preventive actions (CAPAs)
- Ensure timely, thorough, and compliant investigations
- Monitor trends and recommend improvements
Quality Systems Support
- Assist with change control and quality impact assessments
- Support complaint investigations and trending
- Maintain SOPs and quality documentation
- Support training compliance and documentation review
- Monitor quality metrics and participate in risk assessments
Audits & Inspection Readiness
- Conduct internal audits
- Support external audits (FDA, customers, third-party)
- Prepare documentation for inspections
- Assist with audit responses and CAPAs
- Promote ongoing inspection readiness
Batch Records (Secondary Focus)
- Review batch records for accuracy and compliance
- Identify and correct documentation errors
- Issue and track controlled documents
- Support batch release activities
Additional Responsibilities
- Provide QA support on the production floor
- Review and approve logs and controlled forms
- Support validation activities (IQ/OQ/PQ)
- Assist with product release and regulatory documentation
- Participate in continuous improvement initiatives
Qualifications
Education
- Bachelor’s degree in Life Sciences, Chemistry, or related field (preferred)
- Equivalent experience may be considered
Experience
- 4–7 years in Quality Assurance in a regulated manufacturing environment
- Experience with quarantine, investigations, and CAPAs
- Knowledge of FDA cGMP (21 CFR 210/211)
- Experience with audits and ERP/QMS systems (e.g., SAP)
Core Skills
- Strong knowledge of cGMP and quality systems
- Problem-solving and root cause analysis
- Attention to detail and documentation accuracy
- Ability to manage multiple priorities
- Strong communication and teamwork
- Ability to work independently
Our Values
At Zep, we have developed a set of values focused on bringing even greater cohesion to our workplace. As part of this plan, we introduced a values framework called S.P.E.E.D. to align with our purpose of making the planet cleaner, safer, and more productive.
- Stewardship: We continuously improve the safety of our people and products, and we protect the planet by innovating solutions to reduce our environmental impact.
- Passion for Problem Solving : We listen to our customers and actively work to find solutions for unique situations. We think creatively to innovate and seize opportunities that will drive growth and make all our customers’ and consumers’ lives better.
- Empowerment : We encourage and lead our people to be accountable by equipping them to make decisions and own the outcome
- Expertise : We create innovative solutions and partnerships that are relevant to service our communities and customers.
- Doing the Right Thing : We expect our people to understand ethical boundaries and be inclusive of other backgrounds, ideas, and perspectives. Demonstrating honesty, respect and integrity in all actions is always expected.
Zep Inc. is an organization that is committed to diversity within its workforce and encourages all interested candidates, including women, minorities, & former military personnel to apply. It is the policy of Zep Inc. that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability or sexual orientation.
As an Equal Opportunity and Affirmative Action Employer, Zep Inc. provides full employment opportunities to all qualified persons without regard to race, creed, color, religion, gender, sexual orientation, national origin, age, disability, marital status, ancestry, or veteran status or any other distinction outlined in all applicable federal, state, and local laws.