What are the responsibilities and job description for the Associate NOC Technician position at Zentro?
Role: Associate NOC Technician
About Us
Zentro is redefining internet service for multi-family communities by delivering remarkably fast, exceptionally reliable connectivity with an industry-leading 99.99% uptime. We provide a refreshing alternative to the frustrations of legacy providers, offering a seamless experience backed by uncommonly responsive customer support. As the largest independent, highest-rated ISP focused on multi-dwelling unit (MDU) environments, we are transforming how residents and businesses get and stay online—today, tomorrow, and beyond.
ABOUT THIS ROLE
The successful Associate Network Operations Technician performs surveillance, triage, and repair of the Zentro metro-area wireless network and datacenter infrastructure as part of a 24x7 Network Operations team. Network Operations Technicians work alongside colleagues in network engineering, network infrastructure and customer support to ensure seamless network performance and customer experience.
Essential Duties and Responsibilities:
- Monitor, maintain, configure and troubleshoot fixed wireless backbone
- Monitor, maintain, configure, and troubleshoot switching, routing and associated network equipment.
- Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies.
- Interface with customers, engineers, vendors and technicians to resolve trouble reports.
- Provide technical assistance for service partners and field technicians during service impacting network events.
- Preventative maintenance management i.e. Software/firmware upgrades, maintenance procedures, and recovery tactics.
- Operate in a 24 X 7 Network Operations Center;
- Participate in an on-call rotation.
- Perform maintenance level activities such as configuration changes, reloads, card insertion and removal, hardware upgrades on various network platforms: Mikrotik, Siae, Siklu, Ubiquiti, Calix, Ruckus, Meraki.
- College degree and/or 2 years equivalent related Fixed Wireless, Network Operations, or equivalent technical experience.
- Must have a valid driver’s license
- Excellent oral and written communication skills, with an eagerness to provide outstanding customer service to internal and external clients.
- Excellent problem-solving skills.
- Strong computer skills in a Windows PC/Server LAN environment.
- Thorough understanding of TCP/IP routing and protocols (BGP, OSPF, subnetting).
- Strong knowledge of Layer2 network protocols (STP, VLANs, Ethernet, LACP).
- Strong knowledge of various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, dig, SNMP, etc.
- Must be able to sit / stand for long period of time and perform other physical demands in the position including but not limited to lifting up to 30 pounds.
- Experience with Fixed Wireless is preferred.
- Experience with programming and/or scripting in a network environment is preferred.
- Experience with Linux (esp. Ubuntu/CentOS) is preferred.
- Hourly pay up to $24/hr depending on experience and skillset
- Overtime pay and on-call bonus
- Health and Dental benefits, 401K, paid vacation, sick leave, and holidays; more great perks
- The opportunity to work, learn, and “wear many hats” in a dynamic and friendly small-office environment