What are the responsibilities and job description for the Cloud Support Engineer position at Zensark Inc?
Role: Cloud Support Engineer Only locals to WA
Location: Seattle, WA
Hybrid: 3x (Two Weeks On Call Round Robin)
Duration: 12 months (Potential to convert)
Interview Process: (In person)
- 1st: (1hr - culture, mindset & process fit)
- 2nd: In-Person (Technical)
Must: (6 - 12 Years
- Infrastructure as code exp - Specifically within Terraform
- AWS Support Knowledge
- Don’t need an engineer who can build applications, but someone who manage incident mgmt and understand what AWS is
- Snowflake 100% needed
- 100% must be self-sufficient, curious and hungry to learn/grow!
- Experience dealing with dozens of Incidents/Requests per day
- Team currently handles several dozen per day
- Need a permissions update, entitlement improved, How to requests, audit requests or application configuration errors, AWS outages incident responses
- Project side: Building out Sass platform to meet MS spec or AI capabilities, etc
- Communication Style is very important
- Well spoken (this is an internal support role)
Plus:
- AI Usage Exp
- Fintech Exp is a plus
- Previously worked at AWS or Amazon
- Loves hiring people who started their careers in helpdesk and/or sys admin prior to moving into cloud technologies.
- Azure (don’t need it but couldn’t hurt)
D2D:
- Tier 1 and Tier 2 Support
- Incident Mgmt, Request Routing and handling for development/production support teams who need INFRATSTRUCTURE support (troubleshoot infrastructure problems related to the cloud platforms)
- Primary focus is AWS and Snowflake
- One Nuance to the role is it is SUPPROT and ENGINEERING
- Not just request and incident mgmt, but also build cloud platforms (snowflake)
Salary : $60