What are the responsibilities and job description for the Manager, People Operations position at ZenQMS?
About ZenQMS
From life-saving therapies to sustainable materials, today’s scientific breakthroughs are reshaping our future. Yet as science accelerates, the challenge isn’t discovery, it’s maintaining the highest standards of quality at speed and scale.
At ZenQMS, we’re redefining quality for the Life Sciences industry. Our mission isn’t just to elevate the role of quality, it’s to empower science to move faster. Trusted by regulated companies around the world, our digital quality management platform simplifies compliance, streamlines operations, reduces risk & drives continuous improvement. ZenQMS is built by quality leaders who believe quality teams deserve better, “less stress” solutions that make their lives easier, innovation faster, and consumers safer. Our team and broader community are organized around our core values: be kind, always be improving, be part of the community, and keep it simple.
Join us to help bring modern, simple quality solutions to innovators in the Life Sciences!
About The Role
We are seeking an energetic, organized, and entrepreneurially-minded Manager, People Operations to manage, execute, and help scale our day-to-day People operations. In this role, you will champion the employee lifecycle and partner closely with leadership to support our global team.
This role operates on a hybrid schedule out of our headquarters in Ardmore, PA (Suburban Square). You will report directly to the firm’s Co-Founder and CEO, ensuring our People strategy directly aligns with our overarching business goals.
What You'll Do
From life-saving therapies to sustainable materials, today’s scientific breakthroughs are reshaping our future. Yet as science accelerates, the challenge isn’t discovery, it’s maintaining the highest standards of quality at speed and scale.
At ZenQMS, we’re redefining quality for the Life Sciences industry. Our mission isn’t just to elevate the role of quality, it’s to empower science to move faster. Trusted by regulated companies around the world, our digital quality management platform simplifies compliance, streamlines operations, reduces risk & drives continuous improvement. ZenQMS is built by quality leaders who believe quality teams deserve better, “less stress” solutions that make their lives easier, innovation faster, and consumers safer. Our team and broader community are organized around our core values: be kind, always be improving, be part of the community, and keep it simple.
Join us to help bring modern, simple quality solutions to innovators in the Life Sciences!
About The Role
We are seeking an energetic, organized, and entrepreneurially-minded Manager, People Operations to manage, execute, and help scale our day-to-day People operations. In this role, you will champion the employee lifecycle and partner closely with leadership to support our global team.
This role operates on a hybrid schedule out of our headquarters in Ardmore, PA (Suburban Square). You will report directly to the firm’s Co-Founder and CEO, ensuring our People strategy directly aligns with our overarching business goals.
What You'll Do
- Full Lifecycle Recruiting: Manage end-to-end recruitment efforts, managing internal pipelines and partnering effectively with external agencies to attract top-tier talent
- Onboarding & Experience: Deliver a seamless onboarding experience that drives early engagement and accelerates time-to-productivity for new hires
- Payroll: Own payroll administration for both our full-time and contractor base
- Benefits: Own benefits administration, including annual renewals and the company’s 401(k) retirement plan
- HRIS Management: Manage the day-to-day administration of our payroll and HRIS system, Rippling
- Performance Management: Run the annual goal-setting process and oversee the execution of quarterly and annual performance reviews within the HRIS
- Culture Stewardship and Employee Engagement: Act as the pulse of the company—facilitate team events, recurring meetings, and engagement surveys to foster a vibrant, inclusive, and high-performing culture
- Employee Relations: Serve as the objective point of contact for employee relations, maintaining compliance and updating the Company Handbook as regulations evolve
- 4-6 years of progressive HR experience, ideally within a private equity (PE) or venture-backed startup environment
- Proven experience directly managing payroll, benefits administration, and performance management
- Familiarity with modern HRIS platforms (experience with Rippling is a huge plus!)
- A track record of building cross-functional relationships, exercising exceptional judgment, and executing autonomously in a fast-paced environment
- Superior interpersonal skills with a reputation for flexibility, accountability, and follow-through
- Desire and proximity to work in a hybrid capacity out of our Ardmore HQ, with the ability to occasionally attend in-person events across our locations.