Customer Success Associate

What you’ll do as a Customer Success Associate 

• Drive successful adoption and retention of Zenput within your portfolio of customers.

• Become an expert user of Zenput so that you can deliver training to customers and provide credible guidance on how best to apply the tool to their specific operational processes and business challenges.

• Using a consultative approach, help customers optimize product value by teaching them how to leverage new or unused features.

• Manage the ongoing customer relationship to encourage growth, expansion, and loyalty by guiding customers through our Customer Voyage.

• Identify new opportunities to expand Zenput to support additional work processes or departments within the customer’s business.

• Track and close renewal business.

• Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements.

• “Prime the pump” for customer case studies, quotes and testimonials by identifying advocates and sharing great stories with our Marketing team.

What we’re looking for

On day one you are:

• An excellent ‘explainer’

• Know basic Excel (formula entry & troubleshooting, shortcuts, data analysis, data clean-up)

• You are organized and process-oriented, and enjoy uncovering opportunities to improve efficiency, both for yourself and your customers.

• You are focused, action-oriented, and always anticipating next steps: a natural project manager.  You can create urgency without being annoying.  

• You concentrate your efforts on the most important priorities, moving quickly through issues, and driving for completion.  You know how to find the optimal balance between speed, accuracy, and quality in the work you deliver.

• You have a polished, professional, and articulate communication & presentation style, but you’re not a robot.  Your personality shines through!

• You listen well, ask the right questions, and know when more information is needed.  

• You are honest and empathetic.  You see the world through the customer’s eyes.

• You enjoy teaching others, be it a customer or a colleague.

• You are creative and resourceful, and can adapt to rapidly-changing priorities in a fast-paced, start-up environment.  You are comfortable making a judgment call in an ambiguous or novel situation.

• Bachelor’s Degree

Nice to haves

• 1-2 years experience in Customer Success or Account Management supporting a B2B SaaS product

• Successful track record collaborating cross-functionally across internal teams (Sales, Support, Product, Engineering, Marketing, Finance) to solve customer problems

• Experience with Salesforce, Catalyst, Google Apps

• Experience working with a distributed team

What you’ll get

• Opportunity to put your stamp on a growing start-up and expand your career

• Great mission-driven team members from diverse backgrounds

• Competitive pay

• Vacation, Health, Retirement Benefits as appropriate

• Ownership through stock options

• Yearly team off-sites

• Work in an open environment on solutions that are reshaping the way businesses operate

• Fun-team events