What are the responsibilities and job description for the Employee Training Specialist - Bellevue position at Zenoti?
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About The Role
Zenoti is seeking a passionate and results-driven Product Trainer to deliver engaging and effective remote training programs for new and existing employees. This role is critical to accelerating employee readiness, improving product knowledge, and driving performance across teams. You will design and deliver virtual training sessions, monitor learner progress, and track key success metrics to continuously improve training outcomes.
Key Responsibilities
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About The Role
Zenoti is seeking a passionate and results-driven Product Trainer to deliver engaging and effective remote training programs for new and existing employees. This role is critical to accelerating employee readiness, improving product knowledge, and driving performance across teams. You will design and deliver virtual training sessions, monitor learner progress, and track key success metrics to continuously improve training outcomes.
Key Responsibilities
- Training Delivery
- Conduct live remote training sessions for new hires and existing employees across various departments.
- Facilitate onboarding programs focused on Zenoti’s product suite, tools, and workflows.
- Adapt training delivery to suit different learning styles and roles.
- Content Development
- Collaborate with SMEs and instructional designers to update and enhance training materials.
- Customize content for different roles and regions, ensuring relevance and clarity.
- Success Metrics & Reporting
- Track and report on key training metrics including:
- New hire training completion rates
- Time to job readiness
- Success on the job (e.g., reduced escalations, improved performance scores)
- Use data to identify gaps and recommend improvements to training programs.
- Continuous Improvement
- Gather feedback from learners and stakeholders to refine training delivery.
- Stay current on product updates and incorporate changes into training content.
- 3 years of experience in teaching, training, or instructional delivery.
- Bachelor’s degree required; Master’s degree in Education, Instructional Design, or a related field is a plus.
- Demonstrated success in delivering remote training using platforms such as Zoom, Microsoft Teams, or similar tools.
- Strong analytical skills with the ability to interpret training metrics and drive data-informed improvements.
- Exceptional communication, facilitation, and interpersonal skills, with the ability to engage diverse learner groups.
- Familiarity with Zenoti or similar SaaS platforms.
- Experience working in a fast-paced, global environment.
- Ability to manage multiple training cohorts and timelines.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $80,000 - $85,000
